FRONTDESK AGENT

Job Description

Responsibilities:

Register and assign rooms to guests

Confirm phone and online reservations

Respond to guest needs, requests, and complaints

Collect payment from departing guests

Keep records of occupied rooms and guests

Communicate pertinent guest information to designated departments

Qualifications:

Previous experience in customer service, front desk service, or other related fields

Ability to build rapport with guests

Strong organizational skills

Excellent written and verbal communication skills

Job Type: Full-time

Job Types: Full-time, Part-time

Benefits:

Employee discount

Schedule:

8 hour shift

Evening shift

Holidays

Overnight shift

Weekends as needed

Full-time