Field Service Technician I

Job Description

Position Summary: Responsible as technical resource for customers and factories trouble shooting problems in the field and providing factory start-ups and generally works independently. All aspects of providing technical support and problem solving for customers, factories and outside sales personnel.

Position Responsibilities:

Perform start-ups and service support for lighting control manufacturers, including but not limited to system activation, troubleshooting, and repairs.

Identify and implement solutions to technical issues encountered on-site related to lighting control systems.

Program and test control systems in the field to ensure functionality and performance meet project specifications.

Conduct on-site investigations and analyze system performance to identify root causes of malfunctions or inefficiencies.

Make necessary corrections or direct installation teams to resolve issues in the field.

Perform other related duties as assigned by the manager.

Essential Skills:

Technical Knowledge & Experience

2–3 years of experience working with electrical or low-voltage systems

Knowledge of low-voltage systems and basic logic programming

Basic understanding of electrical power systems

Familiarity with fundamental networking principles

Ability to read and interpret building plans and control system drawings

Proficiency in Microsoft Word, Excel, and Outlook

Analytical & Problem-Solving Skills

Strong analytical thinking and reasoning skills to evaluate alternative solutions

Ability to assess the implications of new information for effective problem-solving and decision-making

Communication & Interpersonal Skills

Excellent verbal and written communication skills

Strong multitasking abilities and ability to make sound decisions under pressure

Other Requirements

Willingness and ability to travel extensively

Must hold a valid driver’s license

Must maintain auto insurance with a minimum coverage of $100,000/$300,000 for injury/accident

Full-time