Director of Operations

POSITION DESCRIPTION:

Chick-fil-A Reynoldsburg is seeking a Director of Operations to lead all operational facets of the

restaurant. The Director of Operations will be one of the most centered roles in the restaurant, and

this person will have high level responsibilities such as business planning, growth strategies, and

directly coaching other leaders. This is an excellent opportunity for an individual who is eager to

make an impact and is driven to exceed expectations. This leader will have the ability to influence

the restaurant through development of team members/shift leaders, implementation of business

processes and systems, and execution of business acumen and strategy. This individual will also

have the opportunity to make a lasting impact on guests and the community. We are looking for a

self-directed leader with a growth mindset and hunger to take ownership of high-level

responsibilities and create a strong vision for Chick-fil-A Reynoldsburg. First, this leader will learn all

aspects of Chick-fil-A, so he/she can understand each facet of the business and begin to think

strategically for the business. This leader must have high emotional intelligence, the ability to build

strong relationships, grit, energy, attention to detail, and a strong passion to see the business

succeed. Not only will this leader be joining one of the fastest growing brands in the nation, but

he/she will have the opportunity to create and implement strategy for a multi-million-dollar

business!

POSITION KEY RESPONSIBILITIES

The initial 3-6-months will be all hands-on deck as the restaurant opens (90% operations) -

assisting in all aspects of the business and then will begin to settle down into a rhythm

10% of Time Spent in:

Leadership Meetings

Thinking strategically for the business: Checking daily business metrics - is the restaurant on

track with projections - making needed adjustments (order accuracy, speed of service,

recruiting/retention, food safety, etc)

Problem solving, developing new systems

Leadership development of self and staff

90% of time spent working in the restaurant in a leadership position, coaching and

developing team members and other leaders providing consistent and formal accountability

and feedback •Oversee restaurant operations and business strategy

Execute and maintain a clean and organized restaurant to promote food safety and

minimize waste

Own food cost results, labor percentage, productivity, and all customer experiences

Communicate consistently, clearly, and kindly

Solve problems in the restaurant (staff, equipment breakdowns, etc.)

Assess systems and implement new ideas for improvement

Execute LEAN in all areas

Uphold the Chick-fil-A standards and policies - oversee culture in the restaurant

COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED

Bachelor’s degree in business preferred

Proven track record of Operational Execution - overseeing multiple teams, hitting metrics

Restaurant experience preferred

Experience developing leaders

1-4+ years of working/leadership experience (business, athletics, clubs, ministry, etc.)

Strong time management

Detailed-oriented

Ambitious

Career-oriented

Organized

High-energy

Ability to work in confined spaces

Desire to care for others. Strong relationship builder

Systems thinker and problem solver

Results oriented and able to work in a very fast-paced, high-stress environment

Professional in appearance, communication, and actions

Passion for people and providing world class service

Servant-hearted, respectful, honest, trustworthy, team mentality

Ability to motivate others and create structure

Willingness and humility to serve others first

Strong Communicator (ability to motivate and lead team members)

DAY IN THE LIFE/SCHEDULE

Monday- Saturday 45-50 hours/week initially Sunday and one additional day off each

week

During the first 30-60 days, this leader will be rotating through all facets of the business to

learn alongside, serve and interact with team members. Expect to rotate between opening

and closing shifts to meet all team members.

Overview: Spend each day thinking for and leading a fast-paced, ever-changing, multi-

million-dollar business. You will push team members to be their best while delivering

excellent customer service. You will wear multiple hats and have your hand in innovation

and strategy, vision, customer service, and goal setting to ensure core restaurant operations

are meeting/ exceeding Chick-fil-A’s high standards.

COMPENSATION/BENEFITS/VACATION

Bonus: based off success of the business

Paid Time Off (PTO): 0-3 years - 1 hour for every 35 hours worked (80 hours max). 3-5 years

- 1 hour for every 20 hours worked (120 hours max). 5-10 years - 1 hour for every 15 hours

worked (max 160 hours). Up to 40 hours of unused PTO can carry over.

Health, Vision, Dental Benefits: $650 toward a Chick-fil-A plan

Food Privileges: Free employee meals while working.

401K Benefits: Match 3.5%. 1-year waiting period.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. At Chick-fil-A Reynoldsburg, we strive to be the most caring company by seeking to understand different cultures, backgrounds, and beliefs of others while winning hearts.