Loan Management System Manager

Company Overview:

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us!

Job Description

We are seeking a detail-oriented and analytical Loan Management Systems Manager to support and enhance our Loan Management System (LoanPro). The ideal candidate will be responsible for analyzing loan data, querying and reviewing system exceptions, managing technical and operational issues, and owning Loan Management production releases from end to end. This role requires strong problem-solving skills, proficiency in data analytics, experience with SQL queries to extract and analyze data effectively, and change management acumen.

How you’ll make an impact:

Data Analysis & Reporting:

Extract, query, and analyze data from LoanPro to generate reports and insights.

Identify trends, discrepancies, and anomalies in loan data and system performance.

Develop dashboards and reports to support business decision-making.

System Monitoring & Issue Management:

Monitor system performance and data integrity, identifying and resolving exceptions.

Investigate and troubleshoot issues related to LoanPro’s functionalities, including data inconsistencies and process inefficiencies.

Collaborate with IT and business teams to escalate and resolve system-related issues.

Process Optimization & Enhancement:

Recommend improvements to workflows and system configurations to enhance efficiency.

Assist in system upgrades, testing, and implementation of new features.

Document system processes, issue resolutions, and best practices.

Accountable for implementing loan system enhancements in lower platform environments and promoting those changes to production

Stakeholder Collaboration:

Work closely with customer care, product, finance, and IT to ensure smooth system operations.

Train end-users on system functionality, data management, and issue resolution.

Provide support for audits and compliance-related data requests.

What you’ll need to succeed:

3+ years of experience as a System Analyst, Data Analyst, or similar role in loan management or financial services.

Strong knowledge of LoanPro or similar loan management systems.

Proficiency in SQL for querying and analyzing large datasets.

Experience with data visualization tools

Understanding of loan servicing processes, financial reporting, and system workflows.

Excellent problem-solving skills and attention to detail.

Strong communication skills for collaborating with technical and non-technical stakeholders.

What would make you stand out:

Experience with API integrations and system automation.

Knowledge of compliance and regulatory requirements in loan management.

Familiarity with scripting languages.

Why Join Us:

Generous paid time off

Competitive medical, dental & vision coverage

401K with company match for US

Company-paid life insurance

Company-paid short-term and long-term disability

Access to mental health and wellness resources

Company-paid volunteer time to do good in your community

Legal coverage and other supplemental options

A value-based culture where growth opportunities are endless

More:

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at

California Residents, please review our California Consumer Privacy Act Notice at

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