Technical Support Engineer - CRM Implementation

Job Domain

IT-hardware and Networking

Job Description

Experience Required:

Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software, can apply.

Key Responsibilities:

Identifying customers' requirements and onboarding customers with our no-code software.

Integration with 3rd party software using our no code API & Webhook builders

Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.

Develop and sustain strong customer relationships to enhance satisfaction

Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business

Provided technical support and guidance on software features and functionalities.

Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.

Minimise the Churn ratio by providing high-quality customer support and experience

Preferred Skills

Excellent communication, negotiation, and presentation skills.

Ability to manage multiple SaaS product lines and customer segments.

Should be a proactive communicator

Qualifications:

Bachelor’s degree in IT, Computer Science.

Strong logical reasoning skills with the attitude to get this done

Basic understanding of any programming language

Strong background in software project management.

Excellent communication, negotiation, and presentation skills.

Ability to manage multiple SaaS product lines and customer segments

Should be a proactive communicator