Digital Banking Service Specialist

Builtwell, Chattanooga’s community bank, is currently experiencing rapid growth. We are actively seeking a friendly and hard-working Digital Banking Service Specialist to join our team.

The successful applicant will be responsible for a combination of the following:

Customer Concierge: Serving customers via telephone, live chat, or email as well as supporting Builtwell Bank’s digital banking products

Card Services: Processing customer requests regarding debit and credit cards and handling card disputes

Wire Transfers: Processing incoming, outgoing and international wires

ACH: Processing daily ACH files for customers as they are submitted

Above all, offering exceptional service to both internal and external customers. We encourage all who want to work with a dynamic and highly productive team to apply.

Desired Qualifications

High school diploma or equivalent

Ability to work independently, accurately and with attention to detail

Strong time management skills and ability to meet daily deadlines

Confident working knowledge of computers and software such as Microsoft, Excel, and Adobe

Ability to communicate and interact with a variety of people both within the team and other departments

Ability to handle and resolve recurring issues

Excellent verbal and written communication skills

Schedule: M-F 8:30 am-5:30 pm, Every 7 weeks F 8:30 am - 6:00 pm, Every 6 weeks Sat. 8:50 am - 12:10 pm (Full-time)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.