Business Intelligence Specialist

At AIG, we are reimagining the way we help customers to manage risk. Join us in Business Intelligence Specialist to take your Business Intelligence and Data Analytic career to the next level with a global market leader.

Make your mark in Agency Department

AIG Agency Department drives the company’s growth through its extensive agent and broker network. We are looking for a Business Intelligence (BI) Specialist to turn insurance data into actionable insights. By providing advanced analytics, performance tracking, and clear reports, this role will empower agents and brokers to sell smarter, respond faster to customers, and stay competitive in today’s data-driven insurance market.

How you will create an impact

Collaborate with internal and external stakeholders - Ensure smooth system support for agents, quickly resolving issue to minimize downtime and improve operational efficiency.

Coordinate testing and optimize system performance - Define and execute testing procedures to enhance system efficiency and support sales activities, developing advanced analytical and technical skills.

Provide documentation and training - Create clear process documentation and deliver tailored training sessions to meet agents’ evolving needs, helping colleagues grow and improving team capability.

Analyze data for sales growth and optimization - Conduct in-depth analysis of system usage, campaigns, and marketing initiatives to identify opportunities, gaining strategic and analytical expertise.

Ensure data quality and integrity - Maintain accurate and consistent data to support reliable reporting and informed decision-making, strengthening your skills in data governance.

Generate actionable reports and insights - Interpret trends and provide strategic recommendations to drive sales effectiveness, enhancing reporting and presentation skills.

Handle confidential data and ensure compliance - Protect sensitive information in line with industry regulations and data privacy standards, building understanding of compliance and data security.

What you’ll need to succeed

Education & Experience: Bachelor’s degree in IT, Computer Science, Data Analytics, Statistics, or a related field, with experience in sales support, operations, or data analytics (insurance/financial industry preferred).

Technical & Digital Skills: Strong technical and analytical skills including advanced Excel, SQL, data visualization (Power BI, Tableau), and familiarity with database systems (SQL Server, Oracle, MySQL, PostgreSQL), ELT process, cloud platforms (Azure, AWS, Google Cloud), automation (RPA, Python scripting), and knowledge of data governance and security practices.

Business Knowledge: Understanding of insurance sales operations, CRM systems, and regulatory requirements.

Communication & Collaboration: Excellent communication and teamwork skills, able to work across teams and present complex data clearly and effectively.

Analytical Mindset & Adaptability: Detail-oriented, critical thinking, able to work under pressure in a fast-paced environment and adapt to changing priorities.

Continuous Learning & Innovation: Curious about AI, Big Data, InsurTech trends, and continuously seeking to develop new skills: certifications in analytics, BI, or project management are a plus.

Ready to make a bigger impact? We look forward to reviewing your application.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .

Functional Area:SM - Sales & Marketing

AIG Insurance (Thailand) Public Company Limited (Thailand)

JR2504957