Parts Manager

Experience: 3 Yrs

Interview Type: Face to Face

Employment Type: Full time – W2

Experience Level: Experienced (Non-Manager)

Title - Parts Manager

Location - Romulus, MI

Job Type - Fulltime

Position Summary

The Parts Manager is a hands-on leader responsible for the daily operations of our Parts Division. This role demands a blend of sales expertise, technical knowledge, customer-centric thinking, and operational leadership. The ideal candidate thrives in a fast-paced environment, understands the roll-off and heavy-haul industry, and brings a passion for delivering exceptional service to our dealers, fleet managers, and end users.

Key Responsibilities

Lead and manage day-to-day parts operations to meet performance targets

Serve as contact for technical support and over the counter parts sales

Maintain accurate inventory levels and work with purchasing on restocking strategies

Ensure high levels of customer satisfaction by monitoring parts KPIs and team performance

Implement systems and processes to enhance efficiency and customer service quality

Manage relationships with key accounts, dealers, and OEM partners

Manage daily operations of the parts department including inventory control, ordering, and shipping.

Oversee parts sales both in-store and online, ensuring a high level of customer satisfaction.

Maintain accurate inventory levels through regular audits and cycle counts.

Source and negotiate with vendors for competitive pricing and timely delivery.

Collaborate with the service and manufacturing departments to ensure parts availability.

Train and supervise parts staff; ensure compliance with company policies and safety standards.

Develop and implement strategies to improve efficiency, sales, and profitability.

Handle warranty claims, returns, and vendor disputes.

Utilize ERP and inventory management systems to track orders, stock levels, and customer data.

Maintain a clean, organized, and professional parts department environment.

Preferred Qualifications

3+ years’ experience in service and/or parts operations, preferably in heavy equipment, trailers, trucks, or industrial machinery

Strong knowledge of roll-off trailers, hydraulic systems, truck components, and tarping systems is highly desirable.

Strong technical knowledge of hydraulic systems, trailers, and mechanical systems

Previous experience managing warranty processes and aftermarket support

Proven leadership skills with parts and support staff

Excellent problem-solving skills and customer communication abilities

Proficiency in inventory management systems, ERP/CRM software, and Microsoft Office

Ability to work collaboratively across departments and interface with customers at all levels

Bachelor’s degree in business, marketing, or a related field is preferred

Key Skills

3+ years’ experience in service and/or parts operations, preferably in heavy equipment, trailers, trucks, or industrial machinery