Technical NOC Manager

**reopening for STRONG submissions - skill set in NOC environment, ability to answer deep technical questions with CONFIDENCE, strong leadership skills**

Role: Technical NOC Manager

Contract: 6 months with potential to go full time

Start Date: ASAP

Location: Scottsdale, AZ - onsite 3-4 days per week

Expected 40 hrs/week with flexibility (after-hours bridge calls offset with time adjustments).

Overtime eligible beyond 40 hours.

We're seeking a senior NOC leader to own and mature the company's global Network Operations Center, leading a 12-person team across the U.S. and India. This role will focus on raising operational maturity, developing shift leadership, driving incident excellence, and reducing executive dependency during major incidents.

Role Purpose:

Senior leader to own and mature Discount Tire's NOC operations.

Will lead/manage ~12 people (mix of US-based FTEs/contractors and offshore partner Aculight in India).

Primary goal: raise NOC maturity, create shift leadership structure, and reduce Bala/Teresa dependency on bridge calls.

Responsibilities:

Act as NOC Leader for ~12 resources (6–7 US, 6–7 India).

Drive ticket quality in ServiceNow (better categorization/descriptions).

Lead bridge calls confidently (major incidents ~10 per month).

Train and upskill 3 shift leads to independently manage issues.

Support store connectivity: 50 new stores per year, 300 sites with broadband/Starlink backup.

Own incident response process (Azure/AWS app flow knowledge eventually required).

Mentor and grow engineers into shift leads.

Ensure smooth follow-the-sun coverage.

Environment / Tools:

ServiceNow (ticketing)

Cisco/Meraki networking stack

Azure/AWS awareness

Firewall/routing fundamentals

Skills & Certifications:

Senior networking background (Cisco preferred).

Strong leadership/personality (confident, vocal on bridge calls).

Must understand application flow, not just infra.

CCNP or higher strongly preferred.

Experience managing both contractors and vendors.