Injury Adjuster

Injury Adjuster

Current Root Employees - Please apply using the career page in Workday. This career site is for external applicants only.

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We're happy to talk it through.

As an Injury Adjuster, you'll play a critical role in enforcing the fundamental fairness on which our company was founded. You'll be asked to push the boundaries of what's required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number one in the industry.

Salary Range: $70,000 to $75,000

How You Will Make An Impact

Delivers an industry-leading claim experience for all policyholders and claimants

Confirms coverage and determines liability for a wide range of accident scenarios

Consistently makes prompt and courteous contact with every party involved in a claim

Maintains and updates a diary/schedule for each claim in the adjuster's pending

Responds to claim correspondence in a timely fashion with very high quality

Obtains detailed accident descriptions from drivers, passengers and witnesses

Coordinates the repair of damaged vehicles, and assists with rental reimbursement

Sets and maintains a loss reserve for every claim in the adjuster's pending

Evaluates and settles injury claims from soft tissue to fatalities, including attorney-represented claims

Provides input for continuous development of claims guidelines and best practices

Recommends potential product developments and process improvements

Interacts and communicates effectively with customers, peers, vendors and managers

Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

What You Will Need To Succeed

Bachelor's degree preferred

2+ years of successful experience handling personal auto insurance claims across multiple states where the applicant was directly responsible for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, requesting authority from supervisor(s), and negotiating settlement of third-party bodily injury claims across multiple states

Demonstrated high quality claim handling balanced with strong productivity

Strong technical understanding of liability and casualty principles

Aptitude to quickly learn and apply new concepts

Coachable and committed to professional growth

Experience managing complex personal auto claims through closure

Viewed as a resource within team and functional area

High sense of professionalism while remaining empathetic

Familiarity with claims best practices required

Curious in nature

Great attention to detail

Ability to approach problems with an open mind

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We're harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we've built one of the most innovative FinTech companies in the world. And we're just getting started.

What draws people to Root

Autonomy for assertive self-starters, the opportunities to contribute are limitless.

Impact by challenging the way it's always been done, we solve problems that have a big impact on our business.

Collaboration we encourage rich discussion and civil debate at every turn.

People we are inspired by the collection of crazy-smart people around us.