Azure Administrator

Job Title: Azure Administrator

Location: Coimbatore Working Days: Monday to Friday

Experience: 3 + years

Shift: US Shift

About Us: We are a part of the $750M KG Group of Companies, a premier

industrial group in South India, with 80+ years of multi-vertical focus. This is a leading Business Process Management (BPM) company serving the global market since 1994.

Position Overview: Skilled Azure Cloud Administrator with hands-on experience in managing Azure resources via GUI and PowerShell. Proficient in resource provisioning, Office 365 administration, license management, and compliance. Strong troubleshooting skills in ADFS, AAD Connect, Exchange SMTP, and user access issues. Experienced in remote support, ticket resolution, PowerShell automation, and creating support documentation.

Requirements: Roles & Responsibilities

-Manage to Microsoft Azure portal through GUI as well as PowerShell.

-Managing and administering Microsoft Azure portal resources provisioning / deprovisioning, permissions, access, etc.

-Understanding & managing all resources and licenses as per an organization policy based on user’s grade

-Assigning resources and licenses through GUI as well as Windows PowerShell.

-Manage Retention policy, Retention Tag, set mail sent & receive restriction for bulk users, export message trace report & skill to examine it.

-ADFS, ADFS Proxy, AAD Connect, Exchange SMTP & SMTP Relay server s behaviours troubleshooting skills for server issues.

-End user support/Service Desk Support / Work ticket queue daily.

-Excellent troubleshooting skills & complex support issues

-Support Desktop and mobile devices, Remote support

-Create support articles and maintain overall KB.

-Contact users for follow ups and additional detail as needed

-Respond to escalations and high priority request and issues

-Write and executive knowledge on custom scripts (PowerShell) to remediate issues to support users

-Knowledge on security & compliance on Office 365. Investigate skill on different Audit logs.

Required Skill Set

1. 3+ years of experience managing Microsoft Azure Cloud environments.

2. Azure Virtual Desktop (AVD) - handles complex issues beyond basic help desk

3. Focusing on advanced troubleshooting of session hosts, user profiles (FSLogix), applications, and network connectivity.

4. Good experience in performance optimization, security configuration, and managing AVD components.

5. L2 also involves incident resolution, communication with stakeholders, and contributing to knowledge base documentation,

6. Requiring deep expertise in Azure cloud infrastructure, Windows OS, and PowerShell scripting.

7. Must be an independent problem solver with troubleshooting, decision making and analytical skills

8. Ability to work as a team & work flexible hours and be on-call

9. Ability to communicate a clear and concise status

10. Excellent customer service skills &Meet defined deadlines

LEVEL OF EXPERTISE

Azure - 3 years

PowerShell - 3 years