Chat Associate

Urgent Openings From HEPL

Position : Trainee - Chat Associate

Experience : (0 - 2 )Years

Skill Sets :

1. Customer Support:

Handle and resolve customer queries, issues, and complaints efficiently via Calls & Chat.

Provide accurate and timely information about products or services.

2. Problem Solving:

Identify customer needs and provide solutions or escalate issues to the appropriate team when necessary.

3. Communication:

Maintain a friendly and professional tone while communicating with customers.

Ensure clarity and coherence in written responses.

4. Data Management:

Record and update customer information and chat logs accurately.

Maintain confidentiality of customer data as per company policies.

5. Sales Targets:

Meet defined performance benchmarks, including response time, Sales Target and customer satisfaction.

Identify opportunities to upsell or cross-sell additional products/services.

6. Team Collaboration:

Work closely with the Outlet team to address customer concerns.

Share feedback and suggestions to improve processes and services.

Customer Interaction:

Build rapport and establish trust to understand customer needs and preferences.

Product Knowledge:

Communicate product benefits, features, and promotions effectively to customers.

Lead Management:

Generate and follow up on leads through cold calling, referrals, or inbound inquiries.

Maintain an updated database of leads and prospects in the CRM system.

Problem Solving:

Address customer queries or concerns regarding products, pricing, or processes.

Offer solutions to overcome customer objections and close sales.

Reporting:

Provide regular updates on sales performance and market feedback.

Analyze and share insights to improve sales strategies and processes.

Good in Communication and system handling

Telesales experience is preferred