FT CRM Coordinator

Description

Summary

The CRM Coordinator is responsible for the efficient execution of tasks and workflows related to the College’s customer relationship/retention management (CRM) software and its content. This role supports communication and enrollment strategies, particularly as they relate to the CRM. The person who fills this role requires knowledge of CRM software, agentic artificial intelligence, creativity, attention to detail, project management skills, and the ability to work well with others and independently.

Knowledge & Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Communications, task, and workflow management within the CRM

Executing communications and marketing campaigns, as directed by supervisors

Develops, implements, and optimizes CRM workflows

Collaborates on communications and marketing strategies

Manage and complete incoming customer service tickets or assign to appropriate team member

Manage data and information within the CRM

Assist in collecting, compiling and presenting data to support CRM communications and marketing strategies and campaign results

Other duties as assigned

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Minimum & Preferred Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exceptional knowledge of database management and customer service

Exceptional writing and editing skills

Exceptional problem-solving skills

Exceptional customer service skills

Strong organizational and project management skills

Strong knowledge of artificial intelligence, particularly as its used in customer service

Proven ability to successfully manage multiple tasks simultaneously and to work collaboratively

Proficiency in Microsoft Suite and Excel

Knowledge of Element 451 preferred

Education Minimum: Associate Degree

Education Preferred: Bachelor degree in marketing, business, or related field.

Experience Minimum: One (1) to three (3) years of business, customer service, or marketing experience in a complex, dynamic environment.

Experience Preferred: None

Additional Information

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to communicate effectively, both written and orally.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.Computer Skills

Proficiency with project management tools and methodologies, Microsoft Office Suite (including Word, Excel and Outlook), internet resource navigation, and general office equipment use

Certificates, Licenses, Registrations:

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, and talk or hear and is frequently required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.