Service Desk Administrator (Hybrid)

Location: United States (Hybrid: 3 days/week in office)

About Buxton

Buxton is the global leader in retail customer analytics. With the recent acquisitions of Elevar - a dynamic conversion tracking solution for fast-scaling e-commerce brands - and Audiense - a leading audience intelligence platform - we've expanded our reach to become a true omni-channel powerhouse. Together, we're shaping the future of data-driven customer engagement across every touchpoint.

About the Role

Buxton is seeking a skilled and service-oriented Service Desk Administrator to support the systems and tools that keep our teams running. This role is central to delivering responsive technical support across Windows and macOS environments, managing service tickets, and contributing to ongoing improvements in how we support a hybrid workforce.

This is a hybrid position with an expectation of working onsite three days per week.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and is committed to creating a reliable and secure IT experience for colleagues across the organization.

What You'll Do

Troubleshoot and resolve technical issues, ensuring minimal disruption for end users

Manage the Service Desk ticketing and change management systems with accuracy and consistency

Maintain and improve documentation in the internal Knowledge Base

Support system maintenance, upgrades, and project deployments

Collaborate across departments to understand support needs and align priorities

Provide responsive support in both remote and on-site environments

Participate in a rotating 24/7 on-call schedule, as needed

Conduct regular security log reviews and support vulnerability remediation

Stay organized while juggling multiple priorities and owning key support initiatives What We're Looking For

6+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment

Proven ability to independently troubleshoot and resolve complex technical issues across hardware, software, and networking

Strong experience supporting both Windows and macOS environments

Deep familiarity with Microsoft Active Directory, Azure AD, and Microsoft 365 administration

Experience with Intune/Endpoint Manager and device compliance policies

Solid understanding of networking fundamentals, including DNS, DHCP, and VPNs

Experience with endpoint protection tools, DLP systems, and basic firewall configurations

Comfort deploying and imaging workstations, managing wireless networks, and maintaining a secure IT infrastructure

Excellent communication skills with a customer-service orientation and a solutions-focused mindset

Ability to prioritize and manage workload independently, while also collaborating effectively in a hybrid team environment Bonus Points If You Have

Experience supporting a hybrid or globally distributed workforce

A passion for process improvement and knowledge sharing

Familiarity with security best practices and system governance Perks That Power Your Potential

At Buxton, we believe that taking care of our team is the best investment we can make. For over 30 years, we've been committed to offering benefits that are comprehensive, flexible, and designed to support you both professionally and personally.

Here's what you can look forward to:

Immediate Coverage: Your health benefits kick in on the first day of the month following your hire date.

Comprehensive Health Plans: Including medical, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental life insurance for you and your family, plus health and dependent care flexible spending accounts.

Unlimited Time Off: We trust you to manage your time responsibly. Take the time you need, when you need it.

401(k) Savings Plan: Quarterly enrollment with a 50% company match up to 6% of your contribution. You're fully vested after just three years.

Employee Assistance Program (EAP): Confidential support for personal and professional challenges, available whenever you need it.

Compensation

The targeted base salary range for candidates in the Fort Worth, TX area is $70,000 to $80,000, aligned with senior-level IT support roles. Compensation may also include performance bonuses and is based on experience, skills, and internal equity.

The actual salary offered will depend on several factors, including experience, specialized skills, internal equity, and geographic location. In addition to base pay, total compensation may include bonuses or, for sales roles, commission-based earnings, depending on the role and eligibility.

Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders. Please note that while we value global perspectives, we are unfortunately unable to sponsor work visas at this time. Applicants must be currently authorized to work in the United States.

Our commitment to diversity

At Buxton, we believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive.

EEO statement

Buxton is committed to a diverse and inclusive workplace. Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.