Information Technology Supervisor 3

Schedule: Full-time

What will you do?

Supervise unit of information Technology Services (ITS) staff whose primary duties involve writing analyzing & designing computer programs/systems for mainframe computer or open system, clerical support staff, other technical staff, &/or direct & oversee contract staff involved in development of complex & specialized programs: assign & prioritize work, interview applicants & recommend hiring decisions, evaluate staff performance, review program & system documentation & test results, monitor work progress, orient & train new staff &/or recommend training seminars/classes for staff, assist staff in resolving difficult computer problems & answer technical questions, establish & enforce unit policies & procedures, ensure programming standards are followed & conduct staff meetings.

Implement & manage ITIL practices with the agency: Ensure consistent service design (e.g., complete listing of services available to customers & processes to access the services; ensure ITS services are delivered per agreements) Oversee service operation & incident management (e.g., ensure single point of entry & exit for incidents & service requests, restore operations as soon as possible based on Service Level Agreements (SLAs), confirm requests are fulfilled (e.g., service requests for information or software installs), work to resolve the Root Cause of incidents in order to prevent them from reoccurring.

Analyze & design large &/or complex computer systems; analyze user needs & existing functions; analyze hardware & software alternatives; review &/or write system documentation; review &/or develop system test data & procedures & oversee & monitor system test results &/or design data base files.

Provides technical computer assistance/information to users; troubleshoot & correct complex computer-related problems (e.g., data base design; major system errors); coordinate work between information technology specialists &/or analysts & data entry &/or production staff; contact &/or meet with users to discuss program/system plans, revisions &/or problems; work with all ITS management to ensure all customer SLAs & Operating Level Agreements between ITS groups are maintained; contact &/or meet with Ohio Department of Administrative Services computer representatives to coordinate data base storage, computer operations &/or to exchange information; estimate time & cost for development &/or maintenance projects; attend training classes &/or seminars; read literature to keep abreast of & evaluate any emerging trends & technologies.

7 1/2 years (90 mos.)exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 12 months exp. in performing project management functions as defined in series purpose.

-Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following:advanced-level computer programming language (for example, Cobol, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 5 1/2 years (66 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 12 mos. exp. in performing project management functions as defined in series purpose.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology