Customer Account Representative

Job Description

Company Description

About Us

At Property Soar, we are committed to providing high-quality real estate and property management services that help our clients navigate the market with confidence. With a team of dedicated professionals and a forward-thinking approach, we streamline property operations while ensuring our clients receive accurate, timely, and reliable information. Join a growing team where your attention to detail and organizational skills truly make a difference.

Job Description

Job Description:

We are seeking a detail-oriented and customer-focused Customer Account Representative to join our growing team. In this role, you will serve as the primary point of contact for our clients and tenants, ensuring account accuracy, resolving inquiries, and providing top-tier service. Your ability to communicate clearly and manage multiple accounts will be key to your success.

Responsibilities:

Serve as the main liaison between clients, tenants, and internal departments

Manage and update customer accounts, ensuring accuracy and timely processing

Resolve billing issues, payment discrepancies, and general inquiries professionally

Prepare reports and account summaries as needed

Support the account management team with renewals, collections, and follow-ups

Maintain accurate records and ensure compliance with company policies

Deliver consistent and reliable service that meets or exceeds customer expectationsQualifications

Qualifications:

High school diploma or equivalent; associate or bachelor’s degree preferred

Proven experience in customer service, account management, or a related role

Strong organizational and time management skills

Excellent written and verbal communication skills

Proficiency with Microsoft Office Suite and customer account systems

Ability to handle sensitive information with discretion

Problem-solving mindset and a proactive attitude

Additional Information

Benefits:

Competitive salary ($57,000 – $65,000 annually)

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Professional development and growth opportunities

Supportive and collaborative team environment

Full-time