Customer Service Representative

Job Type

Full-time

Description

Magnolia Plumbing, Inc. Is looking for a Customer Service Representative to be the voice of our company! Applicants must have at least 2 years' experience in a fast paced, customer service environment where a large amount of phone calls were made/taken.

We offer paid vacation, health insurance, 401K matching, profit sharing, Free Breakfast Fridays and guaranteed laughter! Most importantly, we treat our employees like family!

Responsibilities:

Field incoming calls in a timely manner.

Meet daily call center goals which include but not limited to:

Making 100 outbound calls

Booking appointments

Doing some cross sells

Educate customers on additional services, products, and service plans, which include upselling to customers

Always maintain a positive empathetic and professional attitude towards customers to build trust.

Engage the customer to incite loyalty

Provide World Class Customer Service Every day

Collaborate in a team environment and enjoys a challenge in a fast-paced workplace. Requirements

Must be proficient in Excel, MSWord and Outlook

Excellent oral and written communications skills

Provide great customer service by being motivated and energetic

Multitask effectively and works well under pressure.

Professional composure in varying situations

Ability to work well with others

Salary Description

$18- $21 hourly + commission