Bilingual Customer Service Representative

Job Description

Salary: $20.00/hr

About Bomb Party: Located in Montgomery, Alabama, we are a dynamic and rapidly growing direct sales company dedicated to providing exceptional products and services to our customers. Our success is driven by our commitment to customer satisfaction and building lasting relationships with our Representatives. As part of our team, you will play a crucial role in ensuring that our customers and Representatives receive the support they need to make informed decisions, enhance sales and opportunities, and have a seamless experience with our products and services.

Job Description: As a Bilingual Customer Support Representative, you will be responsible for providing timely and accurate support to our direct sales field and customers through email, chat, and phone channels. You will serve as the primary point of contact for inquiries, orders, and concerns, delivering exceptional service that exceeds customer expectations. Your role will involve resolving issues, answering questions, processing orders, and providing product information to support our sales team and customers.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via email, chat, and phone. Assist customers and Representatives with order processing, including order entry, tracking, and returns.

Provide product information, pricing, and availability to customers and Representatives.

Troubleshoot and resolve customer issues and concerns with empathy and efficiency.

Collaborate with internal teams to escalate and resolve complex customer problems.

Maintain accurate records of customer interactions and transactions as appropriate.

Identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer experience.

Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.

Education and Experience

High School diploma or GED required.

Previous experience in customer support or a related field is preferred

Excellent communication skills, both written and verbal.

Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues.

Proficiency in multitasking and managing competing priorities in a fast-paced environment.

Detail-oriented with a focus on accuracy and efficiency.

Ability to adapt to changing business needs and technologies.

Fluency in English is required; bilingual proficiency in Spanish is a plus.

Experience with customer support systems and knowledge of Microsoft Office Suite is helpful.

Benefits:

Paid time off

401(k) with match

Employee assistance program

Insurance (medical, dental, vision, and life)

Health savings account

Employee discount

Occasional product samples

Schedule

Full-time on-site position, second shift, Monday through Friday

Occasional overtime is required.

Full-time