Personal Care Assistant PCA/ CHHA

Job Description

Personal Care Specialist

POSITION SUMMARY: Performs and assists participants with Activities of Daily Living (ADLs) such as participant personal care and toileting, assistance with meals, laundry, restorative and supportive care. Monitors health status and provides a safe environment for participants. Assists with organization and implementation of activity program, meal service, and other center services as directed. Functions as a member of the interdisciplinary team and communicates with team members regarding participant condition and status changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Deliver high-quality care as a member of the PACE interdisciplinary team (IDT), following each participant’s plan of care across various settings, including the center, clinic, contracted facilities, and participants’ homes.

Provide personal care assistance, including bathing, dressing, grooming, feeding, toileting, and other daily living activities.

Facilitate and participate in group and one-on-one activities aligned with the daily activity calendar.

Assist with meal preparation, service, monitoring, and cleanup.

Maintain a clean, safe, and orderly environment for participants throughout the day.

Record and monitor vital signs, weights, and changes in participants’ physical or emotional health, reporting to the appropriate team members.

Accompany participants to appointments, assist with transportation, and provide escort services ensuring participant safety.

Collaborate with the IDT to develop and implement individualized care plans and communicate participant needs effectively.

Maintain accurate documentation in participant medical records and meet charting/reporting requirements.

Protect privacy and maintain confidentiality of all company procedures, results and information about employees, participants, and families.

Foster positive relationships with participants, families, co-workers, and community members.

Participate in team meetings, in-services, and training to support quality improvement and ongoing education.

Follow organizational policies, procedures, and OSHA safety guidelines, maintaining confidentiality and professional standards.

Participate in continuing education classes and any required staff and training meetings.

Perform additional duties as assigned to support the care and well-being of participants.

EXPERIENCE AND EDUCATION:

Two (2) years of experience working in a hospital, nursing home or community-based setting is preferable.

License/Certification as applicable per State requirements (HHA Certification or equivalent)

1 year of experience working with a frail or elderly population preferred. If this is not present, training will be provided upon hiring (If applicable for the role).

Position specific competencies for the Personal Care Specialist will be met prior to assuming participant care.

PRE-EMPLOYMENT REQUIREMENTS:

Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.

Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

Must have CHHA

SKILLS AND ABILITIES:

A “people first” approach in all communication, interactions with colleagues, contractors, and participants and their families.

Can communicate clearly and listen well. Shows respect, kindness, and positivity in all communication and interaction.

Commitment to providing services that exceed expectations and an attitude of “doing the right thing” in all situations.

Flexibility to changing demands of participants, families, colleagues, and the PACE program and ability to readily adapt to these changes as needed.

Able to speak up and give constructive input into IDT discussions and decision making.

Comfort with innovative care plan interventions and “thinking outside the box.”

Knowledge of principles, practices, standards and techniques of a CNA / HHA.

Knowledge of common safety hazards and precautions for a safe work environment

Knowledge in working with frail and elderly to support Activities of Daily Living and Incidental Activities of Daily Living.

Ability to work independently with minimum supervision.

Ability to communicate clearly and effectively.

Ability to react calmly and effectively in emergency situations

Basic computer literacy

Ability to work effectively with culturally, economically and educationally diverse populations.

Able to manage time well and be dependable.

Ability to maintain accurate records and to prepare clear and concise reports, correspondence and other written materials.

TECHNICAL SKILLS:

Computer, keyboard, mouse, copier, scanner, telephone console, calculator, full training with all Windows applications, Micro-soft Office E-mail, Word, Excel and PowerPoint and all related

office supplies and equipment. Experience with EMR, Strong computer literacy: Microsoft applications including outlook, word, excel and PowerPoint, ability to correspondence effectively in writing

WORK ENVIRONMENT/DEMANDS OF THE JOB:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with ADA requirements, reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Employees are expected to meet the physical demands outlined below while encompassing client’s core values of respect, integrity, collaboration, and excellence.

The employee must effectively engage within an interdisciplinary team model, collaborating with diverse clinical and social services professionals to ensure comprehensive care for PACE participants. The work environment includes an Adult Day Health Center and primary care clinic, characterized by moderate noise levels and controlled temperatures.

Physical Requirements:

This role requires manual dexterity and hand-eye coordination, as well as the ability to operate department equipment. Employees should be capable of lifting and carrying up to 30 pounds, employing proper body mechanics.

Visual, Hearing, and Communication Requirements:

Must be able to speak, read, and comprehend English to effectively communicate with team members and follow written and verbal instructions.Company Description

Cross Country Workforce Solutions Group (CCWSG) is a human resource, consulting and talent acquisition firm, specializing in PACE Programs, FQHCs/CHCs, and State Healthcare plans throughout the US. Our national operations center is located in Southern California.

CCWSG provides clinical and non-clinical staffing support to PACE centers across the country; we are the nation’s exclusive provider of non-medical, in-home caregivers for the elderly enrolled in PACE programs. Currently, we have over 3,000 caregivers supporting patients in their homes through PACE.

We are a part of the Cross Country Healthcare family, a market-leading workforce solutions, tech-enabled talent platform, and staffing, recruitment, and advisory firm with almost 40 years of industry experience and insight. We are a full-service partner, combining market expertise and services, including contingent staffing, consulting, human capital, management solutions, recruitment process outsourcing, vendor management, and direct hiring.

Full-time