IT Business Analyst

Integrated Talent Strategies (ITS) is seeking an experienced IT Business Analyst to work in the Columbus, OH area. This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.

Job Summary: We are seeking a highly experienced Senior-level IT Business Analyst to join our team. This role serves as a pivotal bridge between business operations stakeholders and Agile software development teams, requiring a pseudo-technical understanding of how software applications support operational processes. You will leverage your expertise to align business needs with technical solutions, fostering strong stakeholder relationships, and driving process improvements. Collaborating across technology teams and business partners, you will lead the entire enhancement lifecycle of our core platform, ensuring the delivery of high-quality, scalable solutions for our organization. Prior experience in the energy industry or B2B applications is a plus, but your ability to quickly learn and adapt to new domains is essential.

Key Responsibilities:

Apply understanding of energy industry billing processes, logic, and B2B exchanges (including EDI) to analyze production issues, create business cases, and guide project scope.

Craft detailed user stories in Jira or Azure DevOps, translating complex business requirements into actionable tasks for development teams.

Build strong relationships with stakeholders at all levels.

Facilitate workshops to gather requirements, document business capabilities, and refine assets.

Lead cross-functional collaboration and planning to achieve project goals.

Conduct thorough analysis, including use case modeling, data modeling, and process mapping, to understand stakeholder needs and identify improvement opportunities.

Utilize querying tools and relational database knowledge to identify data issues and resolutions.

Provide feedback on database designs and translate business requirements into conceptual, logical, and physical data models.

Leverage Power BI for data analysis, reporting, and dashboard creation.

Apply advanced facilitation and process improvement skills to lead process redesigns and support initiatives.

Mentor and guide other business analysts within the department.

Lead the development and execution of strategic roadmaps for applications, aligning them with overall business goals.

Oversee the entire development lifecycle, from planning and requirements gathering to implementation and maintenance.

Proactively identify opportunities to optimize applications for improved efficiency and user experience.

Identify, assess, and proactively communicate project risks, developing mitigation plans as needed.

Support the implementation of change management initiatives, ensuring smooth transitions for end-users.

Collaborate with QA teams to ensure delivered solutions meet requirements and quality standards. Qualifications:

Extensive hands-on experience with ServiceNow Discovery and IT asset management.

Strong understanding of the ITIL framework and IT service management practices.

Proven ability to manage and optimize discovery tools and associated technologies.

Excellent analytical, communication, and problem-solving skills.

Experience working across cross-functional teams and managing multiple priorities. Education & Experience:

Bachelorâ s degree in Information Technology, Computer Science, or a related field.

Minimum of 7 years of relevant work experience in IT operations, asset management, or ServiceNow administration.

About Integrated Talent Strategies (ITS)

ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.

Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.

Benefits include medical, dental, and vision insurance;401(k) with a company match;paid holidays and vacations;tuition reimbursement. To learn more, go to or click below to directly contact your recruiter.

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