Sr. Customer Service Representative

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. has an immediate opening for a Sr. Customer Service Representative at our Corporate Office in Richmond, Virginia. This position requires frequent and accurate communication with internal and external customers including manufacturing and sales personnel.

Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. As the Sr. Customer Service Representative, you will be responsible for the management of order entry procedures from initial placement of order to final invoicing.

Your additional responsibilities as the Sr. Customer Service Representative will include:

Order Entry for Chemicals, Chemical Systems and Tire Fill Divisions in SAP.

Coordinate information between corporate, plant, sales, logistics, and customer.

Manage customer information in SAP (price, terms, freight, and products).

Process, audit, and mail invoices to customers.

Process, audit, and enter SAP billing adjustments.

Maintain daily and monthly sales reports and graphs.

Process and manage all key customer correspondence.

Provide sales support including price letter notifications

Complete paperwork for tote and pressure bottle returns.

Assist plants in processing orders.

Obtain tax certificates.

Maintain customer price quote file.

Answer customer questions and provide feedback as required.

Sales leads lists and screening.

Maintain policy, duties, and group contact list.

Review open order summary for potential issues.

Assist with TDS and SDS documentation as needed.

Maintain quality exception log.

Interact with the credit department to ensure on time shipments.

Control price management in SAP to ensure invoice accuracy.

Assist in orienting and training.

Assist in special projects and other job duties as assigned. Skills/ Requirements

High School Diploma or GED

5 or more years of customer service/sales experience in an office environment

Intermediate typing and Microsoft Office skills including Word, Outlook, and Excel.

Excellent written and verbal communication skills.

Strong attention to detail and good organizational skills.

Experience working in a team environment servicing external/internal customers

Important Notes

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.