Parts Coordinator

Description

POSITION SUMMARY

Responsible for inside sales and outside sales (possibly in addition to warehouse and order management in smaller offices). Person has detailed technical knowledge and the opportunity to up-sell customers to higher value solutions. The Parts Coordinator is expected to initiate customer interaction. This position is a key to support parts sales in local area for installed equipment base. This is a Revenue generating position.

RESPONSIBILITIES

Counter sales / Order processing - entering orders into Database

Phone calls / Inquiries - Assisting Local customer with identifying replacement parts and assemblies.

Upsell / Upgrade. Work with customers on recommended change out solutions. Identifying upgrade situations and give recommendations.

Warehouse Duties - Shipping and Receiving materials and orders, Inventory control

National / Global calls and Email support - Assist customers / end users/ LVO's with parts identification, research, and order status. After Hours Support

Other Duties as assigned

REQUIREMENTS

Excellent customer service skills

Forklift license

Detail-oriented

Ability to work and multi-task in a fast-paced environment

Excellent communication skills, both written and verbal

Good computer skills, understanding of Microsoft or equivalent.

Knowledge of Oracle Systems is a plus.

Education and/or Experience

Diploma

Business, Inventory Control, HVAC a plus.

1-3 years of experience

Parts Counter / Inside Sales, Warehousing, Inventory Management, HVAC a plus not required.

The successful candidate will reflect and embrace Vertiv’s Values and Behaviors:

OUR VALUES

Acting Like an Owner

Assuming Positive intent in all employee interactions

Being passionate about your work

Challenging yourself in personal development

Being tireless in exceeding customer expectations

Assisting others to be successful as a team

Owning our own mistakes quickly

Talking with people and NOT about them

Creating a culture where people can be their best

OUR BEHAVIORS

Be self-aware and learn

Embrace the customer experience

Think and act broadly

Drive change and innovation

Leverage diversity for organization effectiveness

Foster collaborative relationships

Take intelligent risks

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in Canada. This is not a position for which sponsorship will be provided.