IT Service Desk Specialist

Job Description

Job Opportunity: IT Service Desk Agent

Location: Columbus OH

Pay Rate:$20-21/hour w2

Job Description:

The Service Desk Chat Agent provides first-level IT support through a live chat platform in a 24x7x365 environment. Responsible for resolving technical issues efficiently, the agent uses a knowledge base, ticketing systems, and expertise to deliver high-quality customer service. Duties include handling multiple chats, documenting actions taken, and collaborating with teams while maintaining professionalism and empathy. Ideal candidates possess strong communication, problem-solving skills, and 2-5 years of experience in chat or technical support roles. A high school diploma or GED is required.

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.