Lead Business Transformation Analyst (Business Process Analyst 3)

Schedule: Full-time

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You’ll Be Doing:

Under direction of the Business Transformation Supervisor, you will require a thorough knowledge of business process analysis & systems development lifecycles (e.g., Rates & Payments, CoreSuite) in BWC's Finance & Policy divisions. You will also receive general direction to lead analysts & analyze business operations to determine areas to implement solutions through the use of information technology & reduce overall costs &/or provide efficiencies.

Communicating & collaborating with Senior leadership within the Finance & Policy division to ensure that business needs are being met.

May oversee & serve as an ambassador for potential business process improvements to all BWC division Chiefs &/or Department Directors.

Using business process modeling &/or vendor solution evaluations (i.e., process mapping in Microsoft Visio) to analyze potential for streamlining or reengineering business processes via implementation of information technology solutions as related to the Finance & Insured divisions (e.g. Specification Documentation, Supplementary Specifications, including database design).

Identifying risks & recommending changes related to processes, projects & procedures (e.g. Implementation tasks, process flow).

Making recommendations for gains in efficiency or costs thru implementation of information technology solutions (e.g. Electronic Notification, CoreSuite annual processes & Finance/Policy specific business processes).

Assisting in the development project plans with Project Management Office to or recommends approach through defining tasks, leading meetings & other tasks to gather & coordinate activities for requirements gathering.

Overseeing the gathering & analyzing information from stakeholders, business owners, customers & management.

Acting as liaison between various stakeholders, managing stakeholder expectations & ensuring successful communications between project team members.

Overseeing business test plans by analyzing the product & specification requirements to confirm quality standards have been met (e.g. unit testing, system testing & production verification to ensure finished products match requirements).

Reviewing issues revealed during testing to determine impact & determine plan of action.

Providing signoff for training materials along with assisting in delivery of training either directly or support.

To Qualify, You Must Clearly Demonstrate

Required Experience and/or Education:

60 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

Or completion of associate core program in computer science, information systems, or business administration AND 42 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

Or completion of undergraduate core program in computer science, information systems, or business administration AND 36 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology

Major Worker Characteristics:

Knowledge of: Oral & written communication tools & techniques; customer support & personal service; state & Ohio Bureau of Workers’ Compensation (BWC) policy, procedures & applicable laws*; vision, mission & goals of BWC*; CoreSuite systems development; lifecycle management concepts; technical writing & documentation practices; quality assurance principles; requirement analysis principles & methods; methods & approaches for sharing information through use of IT assets; business process modeling methods & techniques, IT security principles & methods; technical tools available for consideration; IT principles, methods & practices in the assigned specialty area; performance monitoring principles & methods; interrelationships of multiple IT specialties; business process & operations of customer organizations; project management principles & methods; CoreSuite application, batch processes & interfaces*; CoreSuite security processes*; OhioBWC.com website*; Rates & Payments*; BWC business partners’ processes*, Test Manager program, Microsoft Applications (e.g., Outlook, Word, PowerPoint, Visio, etc).

Skill in: Reading comprehension; speaking; service orientation; assuring quality; identifying & specifying business requirements; operation analysis; time management; interviewing; presenting; facilitating; mentoring; troubleshooting; critical thinking; complex problem-solving; developing & interpreting policy & strategies governing the planning & delivery of IT services; judgment, decision-making & coordinating

Ability to: Define problems, collect data, establish facts & draw valid conclusions; prepare meaningful, accurate & concise reports; stay abreast of current technologies in area of IT assigned; apply new developments to previously unsolvable problems; lead meetings & project teams. developed after employment.