Weatherization Outreach Coordinator

Title: Weatherization Outreach Coordinator

Classification: Non-Exempt

Reports to: Director of Weatherization

Job Summary: Weatherization Outreach Coordinator plans, directs, and coordinates activities designed to support the Agency's Weatherization Program by developing and maintaining community partnerships and close collaborative working relationships with homeowners, tenants, landlords, neighborhood/community organizations and other social services agencies in developing eligible households for weatherization related services.

Job Duties:

Creating strategy for outreach and engagement in Franklin County and Columbus, Ohio

Develops and executes customer outreach activities with homeowners, tenants, landlords, neighborhood/community based social services agencies in the effort of developing eligible households for Weatherization Services

Identifies eligible households for enrollment into IMPACT Services and Programs

Establishes and maintains relationships with Community Partners

Makes presentations and performs consumer education about weatherization programs/services to community groups, churches, civic associations and social services organization staff and their participants

Ensures client satisfaction by resolving and responding to issues and requests

Collect data and information, ensuring accuracy

Utilize multiple databases and tracking tools for compliance with Agency and funding source requirements

Verifies, checks and reconciles submitted intake reports, daily work activity reports, eligibility requirements, assessment/inspection field work reports, work orders, for accuracy and entry into OCEAN database

Analyzes outreach activities and prepares related trend analyses, reports, and recommendations Working Conditions and Physical Requirements:

Standard office environment. Requires ability to operate telephone and personal computer for extended periods of time. Occasional evenings, weekends and travel.

Competencies and Knowledge, Skills and Abilities:

Integrity and Trust

Action Oriented

Drive for Results

Interpersonal Savvy

Decision Quality

Problem Solving

Process Management

Customer Services

Innovation

Verbal, Written Communication Skills

Technical Skills (e.g. PC applications)

Job-Specific Functional Knowledge and Skills:

Customer Service Experience Minimum Education and Qualifications:

High School Diploma or G.E.D.

2-4 years' experience in a customer service-related position

2-4 years' experience in community engagement

Two years of administrative and/or project management experience with responsibility for process management and reporting

Valid Ohio Driver's License and/or reliable transportation and ability to comply with agency's insurance standards and policy Preferred Qualifications:

Associate degree and experience working in a community service/social service agency

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.