Multi-Site Maintenance Supervisor

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 3 Multifamily Communities

Grafton Park, Sawmill Ridge, & Turkey Run Village (Dublin, OH) - 524 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, "Investing in Communities to Transform Lives."

POSITION OVERVIEW

The Multi-Site Maintenance Supervisor is primarily responsible for organizing, directing, and managing the overall maintenance program for the properties, through implementing and supervising the on-going preventative maintenance processes. The Multi-Site Maintenance Supervisor works towards the common goals of satisfactory cash flow, positive resident relations, and optimal tenant retention. The Multi-Site Maintenance Supervisor will report directly to the Community Manager.

KEY RESPONSIBILITIES

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property.

Ensure preventative maintenance schedules are followed and maintain proper levels of inventory with Community/Property Manager's approval.

Ensure each assigned work order request is completed promptly; request assistance as needed; report all problems, delays, etc.

Coordinate daily activities by giving progress updates, communicate frequently with operations staff on daily activities, and perform any tasks within the maintenance department.

Repair and maintain all HVAC units, mechanical, electrical equipment, plumbing fixtures, structural facilities, and grounds of the property.

Supervise property Maintenance staff including performance management, discipline, and timekeeping.

Perform other related duties and responsibilities as assigned.

Possible need for on-call responsibilities.

EDUCATION, EXPERIENCE, AND SKILLS

Skills and Competencies

Above average oral communication skills.

A proven track record for hands-on apartment maintenance skills.

Must be self-motivated, able to complete assigned tasks, and can negotiate competitive pricing of supplies and contracted work.

Able to multi-task and prioritize work orders.

Exhibit strong attention to detail.

Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.

Able to think logically to troubleshoot, analyze situations, and make sound business decisions.

Able to lift, push, and pull up to 75 pounds.

Education and Experience

Formal technical training and/or equivalent job experience in heating and air conditioning is essential.

HVAC certification required.

EPA certification required for the handling of refrigerants or ability to get certified.

Provide your own hand tools.

Able to operate all necessary tools to perform the essential functions of the position.

Work orders should be completed within 24 hours, except for emergencies, and unit turnaround time of five (5) working days unless otherwise determined by the Community/Property Manager.

Experience in residential property maintenance is beneficial.

Working knowledge of OSHA standards and other environmental safety standards.

Able to perform a variety of duties in all types of weather.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off.

Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.

Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.

Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.

Save on living expenses with exclusive employee discounts at Birge & Held properties.

Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.

Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.

Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.

Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.

Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.

Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.

Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.