Epic Site Specialist

Job Description

Join our organization whose mission is improving lives, transforming communities, and achieving health equity for everyone. People’s Center Clinics & Services (PCCS) is a Federally Qualified Health Center located in the heart of Minneapolis, Minnesota. We are physicians, dentists, nurses, social workers, care coordinators, and other healthcare and administrative staff, and serve nearly 10,000 patients every year through medical, dental, and behavioral services.

We offer competitive compensation and benefits package including:

• Health, Dental, and vision insurance

• Retirement plan with company contribution

• 4 weeks of paid time off

• 8 annual holidays

• Company paid life insurance benefit

• Company-paid Short -Term and Long-Term Disability benefits

• National Health Service Corps loan forgiveness approved site

• Company paid continuing education dollars and days

• License and certification expense reimbursement

Epic Site Specialist

Under general supervision, independently provides an intermediate level of operational and application build expertise in completing routine and occasionally more complex assignments to meet customer goals and desired outcomes. The focus is typically on medium to large projects, performing workflow analysis, build, and documentation in collaboration with internal and external team members.

RESPONSIBILITIES

Designs, builds and implements assignments/projects and software programs.

Based on core knowledge of application and operational requirements can translate requirement/concepts into functionality.

May initiate, facilitate or lead meetings with end-user/business owner/department leadership. Provides orientation of the EMR with new hires and understands the ambulatory physician workflow and environment.

Ability to work independently, and participate in team projects

Ability to translate customer requirements into deliverables

Demonstrates an ability to successfully complete assigned tasks/assignments, track issues and provide solution-oriented escalation while mitigating risk

Understands project management methodologies

Demonstrates collaboration across teams

Escalates issues as appropriate

Assists with re-engineering of operational work-flow processes, incorporates system specifications and configuration requirements with end-users/business owners and maintains working level understanding of assigned departmental operations

Demonstrates technical proficiency

Manages navigation of migration paths, change control process/governance, and ticket management processes

Provides high-level understanding of design integration and touch points with other Epic modules and/or other applications. Represents application team on work groups within the department or within project scope

Attends and represents workplace on various Epic related committees.

Maintains high quality design, build, testing, and roll-out; ensures documentation is provided for support and training

Manages and coordinates intermediate-advanced configuration, design and builds in collaboration with others

As needed, participates in new employee interviews and the on-boarding process and training with new team members

Provides on-call support during off hours

May also be responsible for portions of hardware management and trouble-shooting in case of absences

EDCUATIONAL REQUIREMENTS

Bachelor's degree in Computer Science or a related field, or equivalent combination of relevant experience, education and training is required.

QUALIFICATIONS

EpicCare Ambulatory Certification preferred within 12 months of hire. Previous experience with Cadence, Ochin Wisdom, Dentrix, Grand Central and Behavioral Health is a plus.

EXPERIENCE

Requires 2-4 years of relevant healthcare setting experience. Experience working with healthcare information management systems and/or clinical operations experience and project management experience is preferred. Experienced with multiple priorities. Excellent verbal and written skills. Demonstrates initiative and pro-activeness in work.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of ICD-10-CM, and CPT coding guidelines

Knowledge of medical terminology, anatomy and physiology

Knowledge of Medicare reimbursement guidelines

Knowledge with Federally Qualified Health Center (FQHC) coding guidelines

Ability to research and analyze data, draw conclusions, and resolve issues

Ability to read, interpret, and apply policies, procedures, laws, and regulations

Ability to read and interpret medical procedures and terminology

Ability to prepare reports and related documents

Ability to maintain confidentiality

AA/EOE

Mondays to Fridays, 08:00 am to 05:00 pm

40 hours per week

Full-time