Office Receptionist

Welcome and register patients and guests with a courteous, professional demeanor

Manage incoming phone calls by directing them to the correct departments and logging messages accurately

Confirm patient insurance information and obtain all necessary forms and identification

Book, adjust, and reconfirm appointments for fittings, consultations, or equipment pick-ups

Handle referral intake and communicate efficiently with insurance companies and healthcare providers

Maintain and update patient records while ensuring HIPAA compliance and adherence to office protocols

Perform routine administrative tasks such as filing, faxing, and scanning patient documentation

Monitor DME order statuses, coordinate delivery schedules, and support inventory tracking

Accept payments from patients, issuing receipts and keeping accurate financial documentation

Assist billing staff with insurance follow-ups, claim processing, and general data entry tasks

Ensure the reception and lobby areas remain tidy, stocked, and presentable throughout the day