Temp Tech Support Desk
Description:
Temp Tech Support Desk needs 12 years’ tech support, call center experience
Temp Tech Support Desk requires:
o Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
o Working knowledge of Windows Operating Systems required.
o Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.
o 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
o Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
Temp Tech Support Desk duties:
o Provide tier one technical support of business critical services for internal and external customers while providing excellent customer service.
o User support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and HIPPA security requirement