Client Service Manager

Essential Job Functions

Develops client service policies and procedures to ensure consistent client service and

satisfaction.

Troubleshoots and resolves nonroutine client complaints.

Resolves major problems with orders, delivery dates or service.

Establishes goals and metrics for the client service function and measures the team’s

performance.

Tracks client complaints or inquiries and recommends changes to improve client satisfaction.

May directly handle more complex inquiries or inquiries from critical clients.

Other duties as assigned

Other Skills & Abilities

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation skills

Listening

Resolving Conflict

Ability to Multi-task

Physical Requirements

Talking, hearing and using hands to operate computer equipment

Vision abilities required by this job include close vision and the ability to adjust focus

Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

High school diploma or GED required

Minimum seven years industry experience required

6-7 years supervisory experience required

CERTIFICATIONS AND LICENSES

Professional certification may be required in some areas.

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement for education related to your job

Employee Referral Bonuses

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Potential to earn a strong commission based on your sales ability

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information:

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.