Medical Receptionist/ Interpreter

Job Description

Job Summary:

Under the direction of the Health Center manager, the Medical Receptionist/Interpreter performs a variety of task related to answering the telephone, scheduling appointments, mailing reminder letters, no-show letters and recall letters to patients. The Medical Receptionist/Interpreter demonstrates the ability to be a team member. Demonstrates knowledge and skills to appropriately communicate and interact with the patients, families and visitors of all age groups, while being sensitive to their culture and religious belief.

Job Responsibilities:

Communicate effectively with the bilingual (Spanish) patients

Answer telephones in a courteous and professional manner

Assist patients with scheduling and rescheduling of appointments

Monitor calls and responds appropriately

Demonstrates the ability to answer patients questions in a professional manner

Demonstrates ability to update and correct patients' addresses and contact telephone numbers

Consistently mails appointment reminder letters one week in advance of appointments

Make appointment reminder calls a day in advance of appointment

Deliver messages to providers and staff

Consistently mail monthly recall letters, paps, and immunizations

Consistently mails "Welcome Cards" to all new patients

Answers the telephone by the third ring

Is willing to relieve and provide back-up for the Medical Receptionists, as needed

Keep adequate supplies on hand

Keep the work area clean and organized

Maintains prompt and regular attendance

Verify timecard at the end of each pay period

Performs related work, as assigned

Job Requirements:

Must have a high school diploma or GED

Must demonstrate basic computer and typing skills

Must have pleasant and courteous telephone voice with good diction

Formal Spanish training to be able to communicate effectively using Spanish, or bilingual

Some work experience in a health/clerical related field

Knowledge of basic medical terminology helpful

Prior interpretation experience required

Knowledge of basic recordkeeping an filing systems

Demonstrates skill in written and oral communications, including assisting patients with necessary forms

Be able to perform multiple tasks

Must demonstrate a positive personal attitude, such as professionalism

Physical and Other Requirements:

Must continuously listen, visualize, have dexterity and eye-hand coordination

Ability for simple grasping and speed work

Must frequently stand, squat, reach, use both right and left forearm rotation and walk

Must show a dedication to duty, including a willingness to travel and work extended hours as necessary

Must occasionally kneel, twist, have ability to grasp firmly, lift and carry, push and pull in excess of 10 lbs.

Full-time