Customer Success Architect

Job Description

Customer Success Architect

Job Details

Customer Success Architect (Contract)

Location: NY or Chicago are preferred, but the manager is open to CST/EST remote candidates.

Duration: 10/20/2025 to 11/28/2025

Team: US DX Customer Success Leadership

About the Role:

DX Solution Customer Success is seeking a technical expert in Marketo Engage to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.

Key Responsibilities:

Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM

Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer

Proactively maintain the highest level of technical expertise by staying current with new Marketo releases and functionality

Be a recognized expert in Marketo Engage and Marketo Measure

Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles

Build trusted advisor relationships with our customers, CSMs, and product teams

Lead multiple customer engagements simultaneously

Take leadership during project discovery and delivery, while collaborating with the CSM

Foster teamwork among CSAs and cross functional teams

Participate within the Adobe technical community to develop and share best practices and processes.

Required Skills & Qualifications:

3+ Years of Consulting Experience with Marketo Engage

Deep understanding of Adobe Experience Platform

Experience implementing both Marketo Engage and Marketo Measure

Adobe Marketo Engage Business Practitioner Expert Certification

Experience developing customer-facing thought leadership assets that address common customer technical issues

A deep understanding of the content supply chain and personalization at scale

Good presentation and interpersonal skills both verbal and written in English

Able to articulate business solutions to both technical and non-technical audiences

Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly

Highly motivated and self-directed with the ability to manage multiple customers and/or engagements

Solid team player with strong ability to collaborate and provide effective feedback with colleagues.

Compensation:

Up to $90.00 per hour.

#36480547

Full-time

Fully remote