Student Front of the House Worker FOH

Job Description

Attendants and Bartender Helpers 35-9011

Job Description:

Job Title: Student Front of the House (FOH)

Reports To: FOH Assistant Manager and Supervisors

Department: Copper Turret

Job Summary:

As the needs of the Front of the House (FOH) dictate Student FOH staff will be assigned, at the direction of Management, to any one of the duties described below. This in no way implies that Student Front of the House Staff will be assigned all duties below – assignments will vary and depend on skill level.

Essential Functions:

Busser

Provide exceptional dining experience, by delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses, etc.

Maintain a safe and clean environment at all times and stay in accordance with New York state laws

Assist with catering functions both on and off site as necessary

Complete all side work and restock service station as needed

Host

Greeting Guests, handle the table bookings, direct customers to their tables, presenting menus (including cocktail, draft beer, bottled beer, and dinner features when available).

Guests will be given silverware when seated

Communicate to service staff the arrivals of new guests, to ensure timely service

Answering the phone, taking reservations and to-go orders

Ensure high quality food and beverage service in all dining areas including the bar for both internal and external customers

Provide courteous and prompt service to all patrons

Know the menu, dinner features, desserts, and if any items are unavailable

Server

Provide courteous and prompt service to all patrons

Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks

Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses

Prepare checks that itemize and total meal costs and sales taxes. And the accepting payments and returning the change and/or receipt

Assist with catering functions both on and off site

Complete all server side work and restock service station as needed

Assist students attending class and laboratories at the Copper Turret

Attend internal and external meeting and training courses as needed

Adopt safe working procedures and practices at all times

Work with the management and marketing department to promote specials or additional material as needed

Perform cash outs at the completion of scheduled work shifts

Reliable and predictable attendance

All other duties as assigned by management

Qualities:

Ability to effectively communicate with staff, guests, vendors, and faculty

Strong attention to detail

Able to work independently; as well as, part of a team

Take initiative, anticipate, prioritize, adjust, and follow tasks through to completion

Successfully operate within deadlines

Use creative problem solving skills

Adhere to company, department and State guidelines as directed

Handle sensitive and confidential information appropriately

Predictable and reliable attendance

Strong customer service skills are a must

Education and Experience:

Previous restaurant & customer service experience is recommended; alcohol awareness training (TIPS or ServSafe Alcohol) preferred

Physical Conditions and Demands:

Moderate to heavy lifting, up to 50 lbs.; constant standing, bending, and walking; exposure to temperature extremes, slippery surfaces, and congested work areas; exposure to many different food types

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This job description has been approved by all levels of management:

Part-time