Project Analyst

Job Details

Dublin Office - Dublin, OH

Description

JOB SUMMARY (added Nov 2023)

The role of an Onboarding Analyst is to provide an unforgettable welcome. We take pharmacies to that moment of “first success” when logging on. An Onboarding Analyst collects necessary documentation, explains our services, and helps the pharmacy navigate our solutions. Under general direction, specific duties include the following. Other duties may be assigned. This position reports directly to the Onboarding Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES

Onboard new and existing clients via Onboarding/Implementation process by performing the following:

Collect contracts from assigned clients

Outbound calls to assigned accounts to welcome clients to the program

Explain the implementation process and set proper expectations

Schedule integration meetings

Outbound calls to launch assigned accounts

Schedule product training

Provide coherent, focused, and specific guidance to clients

Identify impediments and resolve any barriers to launch

Communicate with internal data team for data resolution issues

Create, review, analyze and document any projects as assigned by OBA Lead or Onboarding Manager

Cross collaborate with Project Managers, Pharmacy Trainers and IIS Integration Managers

Develop and implement workflow improvements by performing the following:

Writing internal informational and procedural documentation

Updating existing documentation

Identifying and submitting enhancement requests for CRM software

Writing and updating client-facing templates

Creating and/or closing onboarding support related cases

Qualifications

KNOWLEDGE & REQUIREMENTS

Be able to work well with people of various backgrounds and education levels and establish cooperative working relationships with all coworkers.

Timely and effectively communicate information to and consult with others in order to complete work assignments.

Act in a responsible, trustworthy and ethical manner that considers the impact and consequences of one’s actions or decisions

Communicate ideas, thoughts, and facts in writing through the use of proper grammar, spelling,

document formatting and sentence structure.

Identify and respond to current and future clients’ needs; provide excellent client service.

Evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic and sequential processes to solve problems.

Complete assigned job tasks in an accurate and timely manner.

Carefully prepare for meetings and presentations; follow up with others to ensure that agreements, tasks or commitments have been fulfilled.

Experience working with healthcare professionals in a clinical setting.

Experience resolving issues that do not have clear answers.

Basic computer skills, including Microsoft Office suite and Salesforce.

Highly motivated and possessed excellent interpersonal, problem solving, and technical skills.

High sense of urgency and accountability

Adaptable, friendly, and ability to work with a team.

Excellent attendance.

Travel Requirements: Domestic and/or International, up to 25%

EDUCATION & EXPERIENCE REQUIREMENTS

Minimum years of work experience: 2 years

Minimum level of education or education/experience: Associates or equivalent work experience

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job.

Frequent sitting in stationary position at a desk

Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs

Occasional twisting of body

Occasional reaching by extending hands and arms in any direction

Occasional lifting, pulling, or pushing

What’s In It For You?

Medical, Dental and Vision Plans

Voluntary Benefits

HSA & FSA

Fertility & Family Planning Benefits

Paid Parental Leave

Adoption Assistance Program

Employee Resource Groups

Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates

11 Paid Holidays

Corporate Wellness Program

401k Employer Match & Roth Option Available – immediate eligibility