Personal Lines Customer Service Rep

Job Description

We are seeking a Personal Lines Customer Service Rep in the Butler, PA area

Responsibilities:

-Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and resolving issues related to personal lines insurance policies.

-Assist clients with the management of their insurance policies, including policy renewals, endorsements, cancellations, and claims processing.

-Support the sales team by generating quotes, conducting needs assessments, and recommending appropriate insurance products to clients.

-Maintain accurate and up-to-date client records, ensuring all necessary documentation is complete and compliant with regulatory requirements.

-Stay informed about industry trends, product offerings, and regulatory changes to provide clients with relevant and up-to-date information.

-Educate clients on the features and benefits of various insurance products, helping them make informed decisions about their coverage.

-Work closely with other team members to ensure a seamless client experience and support the overall goals of the company.

Requirements:

-Education: High school diploma or equivalent; a bachelor's degree in a related field is preferred.

-Previous experience in personal lines insurance or a related field is preferred.

-Licensed insurance Agent - personal lines highly preferred

-Excellent communication and interpersonal skills

-Strong organizational and time management abilities

-Proficient in using insurance management software and Microsoft Office Suite

-Detail-oriented with strong problem-solving skills

-Ability to work independently and as part of a team

#ZRPB

Full-time