Hotel Front Desk Supervisor

Job Description

$15 - $17 hourlyResponsibilities:

Lead operations at the front desk and make sure guests have an exceptional stay

Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints

Gather financial information and generate occupancy reports for the general manager

Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policiesQualifications:

Hospitality experience of at least 1 year is required for this role

At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field

Possess excellent management skills, communication skills, and multitasking skills

Experience with MS office and bookkeeping skills desired

Must possess a high school diploma or equivalent certification (GED)About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Full-time