Unified Capabilities NOC Technician 4

Job Description

Who We Are…

Today’s leading government agencies are putting their trust in Newberry Group, and for good reason.

Newberry brings strength to our clients, from the inside out through:

client intimacy and superior quality,

presence and accountability in our relationships, and

integrity and innovation at the forefront of everything we do.Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission critical project-based consulting to public sector clients nationwide.

The strength of our company is a direct reflection of our highly skilled and talented workforce.

Job Summary:

Newberry Group seeks a Unified Capabilities NOC Technician 4 with the ability to support the Global Solutions Management – Operations II (GSM-O II) project within our DISA end-client.

The UC NOC Technician 4 supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC) at Scott Air Force Base, Illinois. Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking with customers.

Location:

Full-time onsite at Scott AFB, IL

Clearance:

An active DoD Top Secret clearance is required

Job Responsibilities:

Responsible for performing, training team and developing processes for the following duties:

Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform

Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents

Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks

Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact

Proactively monitor network alarms across platform specific network management tools

Support all customers to include providing global situational awareness support

Verify that service has been restored upon resolution of all customer-initiated tickets

Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

Proactively monitor network alarms across platform specific network management tools

Record, assess, track, and monitor incident tickets escalated to operational infrastructure

Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident

Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions

Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident

Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies

Develop and/or recommend solutions and processes pertaining to UC and DRSN operationsMinimum Qualifications:

Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date

Able to work in a 24x7 shift work environment

Must have an active DoD Top Secret security clearance

Requires general understanding of both voice infrastructure and IP network topologiesDesired Qualifications

Tech control facility or cyber transport experience

Circuit actions experience

Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, MS Teams

Experience with one or more of the following: alarm surveillance, call routing, session-initiated protocol, media call flow, packet capture analysis, Juniper IP technologies

Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN CoreBenefits and Perks

In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.

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Full-time