Customer Service and Warehouse Associate

Job Description

Counter Sales/Warehouse

Overview – We are currently seeking a versatile individual with ability to function in a dual (hybrid) role with our company who will interact daily with our customer base of Retail homeowners, Tile Contractors, Builders/Remodelers and Floorcovering Dealers.

RESPONSIBILITIES

Ability to learn/use computer software to enter, process, and track orders placed by our customers in a timely and accurate manner.

Receive/process credit card, cash and company check payments.

Provide freight quotes/delivery fees applicable to inbound/outbound orders.

Learn/understand trucking logistics in order to provide accurate ETA information to the customers and sales team.

Communicate to customers and the sales team about any delays, back orders or issues with orders placed in our system.

Notify customers when orders arrive.

Ability to operate Reach truck forklift as well as standard sit-down forklift.

Load/unload shipments or customers as needed.

Pick/pull orders.

Learn and perform shipping/receiving processes.

REQUIREMENTS

High School Diploma as a minimum.

Excellent grammar and communication skills.

Good customer service skills

Ability to operate a Reach truck forklift as well as standard sit-down forklift.

Proficiency in working on a computer, data entry, order processing.

Cash and credit card handling.

Full-time