Senior Sales Operations Analyst

Are you driven by innovation and looking to thrive in a fast-paced, growing environment?

Join us at Calabrio and be part of our dynamic team!

Help us in reshaping the landscape of customer experience - where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio - The trailblazers in customer experience intelligence!

Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights.

Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

Calabrio is looking for a Senior Sales Operations Analyst to join our Revenue Operations team.

We are looking for a highly motivated individual who will help the company advance to the next level by specialization in the collection, analysis and reporting of sales data in an ongoing effort to increase productivity and grow revenue as well as territory and quota planning for expansion.

What you'll be doing: * Reporting & Analytics * Own the creation and distribution of daily, weekly, and monthly sales performance reports and dashboards * Analyze sales metrics and KPIs (e.g., attainment, pipeline coverage, activity levels) to identify trends and provide insights * Ensure data accuracy and consistency across CRM and reporting platforms.

* Quota Planning & Headcount Planning * Support annual quota planning processes in collaboration with sales leadership and FP&A * Analyze historical performance and market data to inform quota allocation across teams, regions, and individual reps * Partner with Finance, HR, and Sales Leadership to manage headcount forecasting and tracking * Monitor hiring progress and align it with sales strategy and organizational goals * Provide visibility into current and projected team structures and capacity planning * Stakeholder Support * Act as a key partner to sales managers, providing insights to help drive performance and support decision-making.

* Assist with ad hoc analysis and reporting requests from Sales, Finance, and Executive teams.

Success Criteria: * Ability to work in a fast paced and evolving environment * Highly motivated and eager to streamline processes * Creative problem solver and analytical thinker * Excellent verbal and written communication skills, confidence in presenting to senior leadership * Collaborative and team oriented, able and willing to work cross-functionally across the enterprise