Customer Service Representative

Job Description

We are in the process of expanding our client's team to include a Customer Service Representative. This role will be based in the Middlesex, New Jersey area. As a Customer Service Representative, your primary tasks will include managing customer applications, maintaining up-to-date customer records, and handling customer inquiries. Additionally, you will be charged with the task of monitoring customer accounts and taking appropriate action.

Responsibilities:

• Efficiently and accurately process customer credit applications

• Maintain up-to-date and accurate records of customer credit

• Tackle customer inquiries in a timely and effective manner

• Closely monitor customer accounts and take the necessary action when needed

• Ensure customer satisfaction through detail oriented and efficient service

• Collaborate with team members to enhance customer service strategies

• Identify and address customer needs to improve overall service

• Maintain a high level of product knowledge to provide accurate information to customers

• Stay updated on industry trends to provide informed customer service

• Foster positive customer relationships to build customer loyalty.

• Excellent communication skills, both written and verbal.

• Proficient in the use of customer service software, databases, and tools.

• Ability to understand and interpret marketing and PR strategies.

• Demonstrated ability to handle and resolve conflicts in a detail oriented and tactful manner.

• Excellent problem-solving skills, with a focus on customer satisfaction and loyalty.

• Ability to work well in a team environment and contribute to team goals.

• Strong organizational skills and attention to detail.

• Ability to work under pressure and manage multiple tasks simultaneously.

• Proactive approach to learning and developing new skills.

• Willingness to work flexible hours, including evenings and weekends, if necessary.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Knowledge of CRM systems and practices is a plus.

• Familiarity with social media platforms and their use in customer service.

Full-time