Collections Specialist

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

Monitor the accounts receivable trade aging, initiate collection calls on past due balances, investigate and resolve customer disputes causing partial or delayed payments.

Resolve any client inquiries regarding disputes and/or clarifications needed to proceed with payment. If credit is needed, work with responsible department to ensure timely delivery.

Liaison with Sales & Project Management to escalate any uncollected balances whereas collection team is unsuccessful.

Update status/comments on weekly cash collection file for responsible business line(s) for Management/Treasury Team. This file supports the cash forecasting process and the monitoring of the overdue cash position.

Complete client account reconciliations to maximize opportunity for the timely collection of our invoices and resolve disputes.

Prepares weekly/monthly aging reports on the status of collections for weekly AR review meetings.

Escalate issues with customers when needed and impose Credit Management policy. Put hold or unlock accounts when needed per the policy.

Ensure payment and invoicing terms are accurately set up per contract and PO

Prepares bank deposits for any checks received via regular mail.

Work with customers paying via check to ACH payment method.

Assist during audits, gather and prepare documentation.

Assist with completing vendor forms and/or updating vendor portals.

Assist Manager with any special ad-hoc projects.

Qualifications

5+ years of Collection experience with an associate degree (or equivalent) in Finance or Accounting or similar.

Experience with Great Plains or other accounting software is a plus.

Advanced Microsoft Office skills (Excel, Word, Power Point)

Meet firm deadlines.

Ability to demonstrate strong objectivity and independence to be able to challenge stakeholders

Demonstrated capacity to work effectively across diverse cultures and environments

Must be a team player

Ready to go an extra mile to achieve results & face challenges positively

Ability to operate computer, fax machine, telephone, calculator, and copier.

Strong detail oriented.

Must be able to multi-task.

Demonstrate the ability to thrive in a dynamic, fast-paced environment.

Demonstrate excellent oral and written communication skills with customers and colleagues.

Ability to work independently and as a team player.

Excellent customer services skills

Full-Time Regular