Customer Service Representative Remote

About Helion

We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone.

Since Helion’s founding in 2013, we have raised over $1 billion from investors including Sam Altman, Mithril, Capricorn Investment Group, SoftBank, and Lightspeed. Our last prototype, Trenta, completed 10,000 high-powered pulses and reached plasma temperatures of 100 million degrees Celsius. Now we’re scaling operations for Polaris and building the world’s first fusion power plant.

It’s a pivotal time to join Helion and help solve real challenges that impact the future of clean energy. At Helion, we value urgency, rigor, ownership, and truth. Join us and push the boundaries of what’s possible — the world can’t wait.

What You Will Be Doing:

As a Customer Service Representative at Helion, you will be the frontline of our company, representing our mission and values while providing top-tier support to internal and external stakeholders. You will handle a variety of inquiries related to our services, products, scheduling, and company policies. Your ability to communicate clearly, resolve issues quickly, and provide a positive experience will directly impact our company reputation and customer loyalty.

This role is based onsite at our headquarters in Everett, WA, and reports to the Customer Support Manager.

You Will:

Respond promptly and professionally to customer inquiries via phone, email, and in-person

Resolve customer issues accurately and efficiently, escalating to the appropriate departments when necessary

Maintain detailed and accurate records of customer interactions, feedback, and transactions

Collaborate with cross-functional teams (Engineering, Operations, People Ops) to address concerns and follow up on requests

Assist with onboarding communications for new clients, employees, or partners

Support internal communications related to facilities, scheduling, and services

Monitor service quality and participate in process improvement discussions

Uphold Helion’s values and promote a customer-first approach at all times

Required Skills:

2+ years of experience in a customer service or client-facing role

Strong written and verbal communication skills

Proficiency with common customer service software tools (CRM systems, ticketing platforms, etc.)

Ability to multitask and prioritize under pressure in a fast-paced environment

Empathy, patience, and a strong sense of professionalism

High attention to detail and a proactive approach to problem-solving

Experience working in technical or scientific environments is a plus

Compensation

Annual Equivalent Salary: $51,251 – $79,040 USD

Total Compensation and Benefits

Helion's compensation package includes a competitively benchmarked wage, meaningful equity grants, and comprehensive benefits. Final compensation is determined through a holistic evaluation of your experience and qualifications, and our internal equity structure.

Benefits Include:

Medical, Dental, and Vision plans for employees and their families

31 Days of PTO (21 vacation days and 10 sick days)

10 Paid holidays, plus company-wide winter break

Up to 5% employer 401(k) match

Short-term disability, long-term disability, and life insurance

Paid parental leave (up to 16 weeks)

Annual wellness stipend

Inclusivity at Helion

We believe in hiring people, not checklists. You don’t have to meet every qualification to apply — if this job excites you and you feel you’d be a good fit, we encourage you to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. If selected for an interview, we will also ask if you require reasonable accommodation.