Support Ops Analyst

Support Ops Analyst Department: Technical Operations Location: San Diego, CA (Hybrid Work Model) About Our Client: A leading financial software company that provides innovative digital solutions for small businesses, self-employed individuals, and consumers.

With a focus on empowering financial confidence, the company offers industry-leading products that simplify complex financial tasks and help customers achieve their goals.

Job Description We are seeking a detail-oriented Support Ops Analyst to play a critical role in optimizing our contact center performance.

In this position, you will be instrumental in analyzing, communicating, and improving key performance indicators across our customer support network.

The ideal candidate will leverage advanced analytics and communication skills to drive operational excellence.

You'll work closely with senior leadership, translating complex data into actionable insights that enhance our customer support ecosystem.

Join our dynamic team and help us drive operational excellence!

Support Operations Analytics Contact Center Performance Customer Support Data Analysis