eCommerce Customer Service Representative

Job Description

eCommerce Customer Service Representative

Job Type: Full-time

Hourly Rate: $13.00 – $17.50 per hour

Come work in a family-oriented environment where your skills are valued and your potential is seen. At Panel Town & Floors, we’ve been helping customers create beautiful homes since 1967. As the Columbus area continues to grow, so does our team. We’re looking for a driven, outgoing, and motivated individual to join us.

Key Responsibilities:

• Handle in-person, phone, email, and live-chat inquiries with professionalism and enthusiasm.

• Advise customers on flooring options, installation services, and maintenance care to ensure informed purchasing.

• Process online orders, returns, and exchanges in NetSuite; liaise with warehouse and shipping teams for seamless fulfillment.

• Manage inquiries and resolve issues on Amazon Seller Central, eBay, and other third-party channels.

• Qualify and pursue sales leads generated through eCommerce platforms to drive revenue growth.

• Schedule LTL shipments, coordinate drop-ship orders, and file carrier claims for damaged or lost items.

Skills & Qualifications:

• Exceptional written and verbal communication with a strong service orientation.

• Able to juggle multiple priorities in a dynamic eCommerce environment.

• Experience with Intercom, NetSuite, and Microsoft Office (especially Excel) is a plus.

• Familiarity with Amazon, eBay, or other online marketplaces is a plus.

• Must be able to lift and move up to 75 lbs when handling samples or coordinating shipments.

• Eager to learn new tools, processes, and take on expanded responsibilities.

If you enjoy building relationships, and are ready to grow with a company that values your hard work, we’d love to meet you!

Full-time