Fraud Operations Analyst

About Us

Join Dogwood, a North Carolina state-chartered community bank named as a Best Employer in North Carolina for multiple consecutive years! Dogwood has had immense success in recent years with a passion for serving our customers and communities. As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas and Tennessee. With deep roots in the communities we serve, we pride ourselves on being an employer of destination. At Dogwood, our core values of love and respect shine through in every aspect of our work. We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities.

Position Summary

A Fraud Operations Analyst plays a vital role in protecting the institution and its customers from financial losses due to Fraud. This position is responsible for monitoring consumer transactions and accounts, detecting fraudulent activities, and employing detection strategies to protect against fraud. Ultimately, the Fraud Operations Analyst is integral to maintaining the integrity of the Banks operations.

Key Responsibilities

Monitors customer accounts and transactions to identify unauthorized activity and potential fraud.

Analyze financial data to identify patterns indicative of fraudulent activities.

Conducts thorough investigations of suspicious events, documents all actions taken in the case management system.

Interacts with external partners, including law enforcement, vendors, and other financial institutions, to validate information and address fraudulent activities.

Prepares case files for investigations and research customer claims, gathers relevant evidence.

Utilizes fraud solutions and employing prevention and detection strategies.

Reviews data and reports to identify patterns, trends, and anomalies that could indicate fraudulent activities.

Analyzes fraud behavior and emerging strategies to recommend potential solutions.

Collaborates with various departments within the organization, to share insights, provide training on fraud awareness, and coordinate efforts to strengthen the overall fraud prevention system.

Conducts regular tests and simulations to evaluate fraud prevention measures

Ensures that the Bank complies with relevant laws, regulations, and industry standards related to fraud prevention and data security.

Performs other duties as assigned.

Requirements

General Qualifications

Bachelor’s degree in a related field or equivalent combination of education and related experience preferred.

3-5 years of experience in fraud analysis and fraud detection or other comparable experience.

Optional: Certifications such as Certified Fraud Examiner (CFE)

Demonstrates knowledge of bank administration, lending and operations products and services, related state and federal laws and regulations and other bank operational policies and procedures.

Strong aptitude for research, coupled with robust problem solving and analytical skills.

Strong working knowledge of Microsoft ®Office Suite (with an emphasis on Excel), and any other systems or applications utilized in the Branch network.

Excellent written and verbal communication skills.

Physical and Mental Demands

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must be able to sit, stand, stoop, bend and lift up to 50 pounds. Must have the ability to work the days and hours required to fulfill the essential functions of the position. Quick thinking, adaptability, and exercise discretion when necessary.