SBP AmeriCorps Client Service Coordinator

Description:

Service Position Summary:

The Madison Alliance Rebuilding Communities (MARC) is an alliance of local non-profits, churches, schools, governments, and engaged individuals, and has received a tremendous amount of support in organizational development from NCVOAD, Red Cross, CHC, FEMA and SBP. In the months since Hurricane Helene, the Community Housing Coalition (CHC) of Madison County has been a vital lifeline for their neighbors. The Community Housing Coalition (CHC) is a grassroots non-profit working in Madison County for nearly 25 years to address affordable housing issues. The root of its work is in volunteer-based housing repair, rehabilitation, and replacement programs that engage and empower low-income neighbors who are traditionally underserved.

SBP, a social impact organization focused on disaster resilience and recovery, solves the challenges facing at-risk communities and scales impact with a proven model that brings the rigor of business and innovation to reduce risk, create resilient communities, and streamline recovery. By taking this holistic approach, SBP shrinks the time between disaster and recovery. SBP does this in three connected waysprepare, shape, and build.

1. SBP prepares individuals, communities, and organizations to mitigate risk and speed recovery.

2. SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective.

3. SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others.

A Client Service Coordinator is part of SBP's Build Intervention and supports SBP's clients from application through the construction process to returning home. The Client Service Coordinator helps to identify and remove barriers to clients' recovery.

COVID-19 Safety Statement: While COVID-19 vaccines and boosters are highly encouraged, they are not mandatory for SBP team members at this time. However, SBP strongly recommends that all team members stay current with vaccinations and boosters, which remains one of the best ways to protect themselves, their colleagues, and the clients we serve.

Essential Functions of Position:

Identify and support prospective clients, working with them to complete an application for assistance either in person, via phone, or video platforms such as FaceTime or Zoom.

As assigned, assist clients with their application or appeal to FEMA either in person, via phone, or video platforms such as FaceTime or Zoom.

Prepare and present prospective client cases to site leadership for funding and construction.

Assist clients in navigating and applying for external funding to support specific recovery needs.

Manage a caseload of 30-40 clients, acting as a reliable point of contact through their initial application for assistance through the rebuilding process.

Refer clients who are in need of housing, food, or other supports to appropriate service providers.

Meet weekly with the Client Services Manager to discuss goals, client cases, professional development, and any other issues and be open to feedback and coaching.

Input client data and upload documents into Salesforce and update case notes daily.

Adhere to the site's Construction Manual and Safety Protocol and participate in regular safety trainings.

Participate in September 11th Day of Remembrance and Martin Luther King Jr. Day of Service events, which may take place on a weekend or during holidays and include activities outside of the scope of typical day-to-day functions.

Knowledge, Skills, and Qualifications Required:

Be at least 17 years of age or older.

Have a high school diploma or its equivalent

Be a citizen, national, or lawful permanent resident alien of the United States

Satisfy the National Service Criminal History Check.

Strong interpersonal skills, including active listening.

Ability to maintain a calm, professional demeanor in challenging situations, including client crises.

Ability to clearly communicate needs and expectations to people of various backgrounds.

Demonstrated problem-solving skills.

Core Competencies and Academic and Professional Experience Needed: The AmeriCorps member should demonstrate the following competencies to perform the essential functions of this position:

Flexibility/Resilience Able to adjust to and thrive in a dynamic environment; handles setbacks and failures with professionalism and candor; effectively and appropriately responds in the face of adversity or conflict.

Ability to Work Independently Is a self-starter and accomplishes tasks independently and without constant, direct supervision.

Ability to Manage Multiple Tasks Prioritizes multiple projects and assignments; raises barriers and problems and works cooperatively with a supervisor to resolve these.

Results-Oriented Thinking and Behavior Focuses on making an impact. Possesses the desire to achieve excellence and does not settle for mediocrity.

Awareness and Sensitivity to the External Environment Has situational awareness and is aware of the organizations that they represent, including AmeriCorps, SBP, and the Madison Alliance; demonstrates savvy in dealing with agencies, volunteers and donors; is promoting and affirming in conversations about and on behalf of those organizations.

Physical Activities:

Manual Dexterity: Picking, pinching, typing, or otherwise serving, primarily with fingers rather than with the whole hand or arm as in handling.

Communicating: Expressing or exchanging ideas. Activities must convey detailed or important spoken instructions to others accurately, loudly, or quickly.

Listening: Ability to receive detailed information through appropriate communication.

Visual Acuity: Member is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or expansive reading.

Service Conditions: Member is subject to both inside and outside environmental conditions.

Commitment Required: Full-Time members will serve 1700 hours over the course of 10 months. Members are required to serve 42 hours a week. A typical service week is MondayFriday, with an additional two Saturdays per month.

SBP AmeriCorps Benefits:

Stipend of $2,163 per month (pre-tax)

Free individual health insurance

A housing stipend of $175/month for AmeriCorps alumni

Relocation reimbursement of up to $500 for eligible members

Segal Education Award of $7,395 (Can be used as tuition assistance and/or for repaying qualified student loans and is awarded upon successful completion of a 10-month term of service)

AmeriCorps Childcare Benefits Program

Student loan forbearance for qualified loans

Free Mental Health, Financial, and Legal support through the Member Assistance Program

Member TIme Off: Time off is available to each member who is on track to meet or exceed their AmeriCorps hours in a term. Members are not guaranteed time off as part of their AmeriCorps term of service, but they may submit a Time-Off Request via Paylocity to their supervisor for approval. The supervisor and AmeriCorps Program Manager will consider factors such as a member's progress towards completing their service hours and the potential impact the member's absence may have on program operations when determining time off approvals.

Knowledge, Skills, and Qualifications Required:

Be at least 17 years of age or older.

Have a high school diploma or its equivalent

Be a citizen, national, or lawful permanent resident alien of the United States

Strong interpersonal skills, including active listening.

Ability to maintain a calm, professional demeanor in challenging situations, including client crises.

Ability to clearly communicate needs and expectations to people of various backgrounds.

Demonstrated problem-solving skills.

Spanish language proficiency with excellent verbal and written communication skills (preferred)

Start Date(s):

July 15th

Want to learn more?

Watch SBP's Anthem video to hear how we are helping prevent people from reaching their breaking point.

Watch this video to learn What is AmeriCorps?

Learn more about Madison Alliance for Rebuilding Communities hosted by Community Housing Coalition of Madison County

PM22 Requirements:

PI62ed1-

Permanent