Blackboard Administrator/ Instructional Technology Coordinator

DepartmentTeaching Innovation and Learning Technologies

Job Posting TitleBlackboard Administrator/ Instructional Technology Coordinator

Job Description

The Blackboard Administrator serves as the primary administrator for the university's learning management system (Blackboard) and its integrated educational technology ecosystem. This position provides technical leadership by overseeing system upgrades, ensuring security and functionality, and implementing new features to meet institutional needs. The role includes designing and conducting workshops tailored to faculty, staff, and students, as well as creating training materials to promote best practices in instructional technology across all teaching modalities. Additionally, the Blackboard Administrator supervises student employees, providing training, managing schedules, and evaluating performance, ensuring effective technical support for the university community. This position also collaborates with stakeholders to manage integrations with other educational tools and ensures compliance with accessibility standards.

Minimum Qualifications:

An associate or bachelor's degree from a regionally accredited institution

Demonstrated experience in diagnosing and resolving technical issues within an educational technology environment

Demonstrated experience with the administration of educational technology systems, including learning management systems (LMS)

Demonstrated experience working with educational technology tools and their integrations with other systems (e.g. LMS LTI)

Excellent written and oral communication skills, with the ability to explain technical concepts to non-technical audiences

One year of customer service experience, preferably in a technology or educational support role

Experience analyzing data and producing reports to inform decision-making or improve processes

Experience supervising and mentoring support staff, fostering growth and team development

Preferred Qualifications:

Master's degree in educational/Instructional Technology, Education, Computer Science, Information Technology, or related field

Experience administering Blackboard Learn or similar enterprise LMS

Experience managing educational technology integrations and collaborating with external vendors to ensure seamless implementation and system interoperability

Strong project management and organizational skills, with the ability to prioritize and manage multiple initiatives

Experience designing, implementing, and delivering technology support training programs

Knowledge of accessibility standards and requirements for educational technology

Benefits: To review out competitive benefit package, please visit FHSU Benefits.

Essential Duties and Responsibilities:

LMS (Blackboard) Administration (50%)

Manage Blackboard system administration, including upgrades, maintenance, and integrations

Coordinate with Technology Services on system-level operations and decisions

Oversee course lifecycle management (creation, archival, deletions, migrations)

Monitor system performance and troubleshoot technical issues

Manage integration of third-party educational technology tools

Generate and analyze system usage data, create comprehensive reports, and present actionable insights to stakeholders

Support Services Management (30%)

Supervise and train student support team members

Coordinate technical support services for faculty, staff, and students

Develop and maintain documentation for support procedures

Track and analyze support metrics and ticket resolution

Create and maintain user guides and technical documentation

Respond to escalated technical issues

Educational Technology Ecosystem (20%)

Develop and implement support workshops for the ecosystem

Evaluate and assess educational technology tools for potential integration

Collaborate with vendors on implementation and support

Participate in strategic planning for educational technology initiatives

Assist with technology adoption and sunsetting processes

Provide guidance on best practices for integrated tools

Monitor and report on tool usage and effectiveness

Working Conditions:

Full-time, on-campus position

May require occasional evening/weekend work during system upgrades or emergencies

Regular computer use required

Reports to: TILT Instructional Technologist (Magdalene Moy)

Priority Deadline: Priority deadline for this position is February 13, 2025. Review of applications will begin after the priority deadline and continue until after the position is filled.

Application Procedure: To apply for this position, please visit FHSU Careers.

Only electronic applications submitted through the webpage will be accepted.

Required Application Documents: Applicants must submit a cover letter, resume and names and contact information for three (3) professional references.

Applicant documents should be submitted in one PDF.

If you have questions regarding the position, please contact:

Magdalene Moy

Phone: (785) 628- 4472

Email:

Community of Hays

FHSU is located in Hays, a vibrant college town of approximately 20,000, located halfway between Kansas City and Denver on Interstate 70. Hays is the regional center for education, health care, professional services, shopping, culture, and recreation for the western half of Kansas. The community boasts excellent recreational programs and facilities, including the comprehensive Center for Health Improvement, Hays Aquatic Park, Smoky Hill Country Club, Hays Municipal Golf Course, and extensive walking, running, and biking trails. Hays is within 45 minutes of two large lakes that offer great opportunities for boating, fishing, and camping. The Hays Municipal Airport provides connecting service to Denver with several flights daily. The Hays community is home to excellent Pre-K and K-12, public and private schools. With over 60 restaurants, major retail outlets, a low unemployment rate, and very short commute times, the city provides a safe, welcoming, low-cost, high-quality living environment for the residents who call "Hays, America" home.

Notice of Non-discrimination – Fort Hays State University is an Equal Opportunity Employer and does not discriminate on the basis of gender, race, religion, national origin, color, age, marital status, sexual orientation, genetic information, disability or veteran status.

Background Check: Final candidate will have consented to and successfully completed a criminal background check.

Notice to KPERS retirees applying for a position: Recent legislation changes working-after-retirement rules for both you and your employer if you go back to work for a KPERS employer. Please contact your KPERS representative or for further information on how this might affect you.

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