IT Technician Tier 1 (Remote)

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Technician Tier 1 (Remote). We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.

Printer issues of any kind.

Standard business application (Office, etc.) issues of any kind.

Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

Basic networking troubleshooting related to desktop connectivity.

Answer incoming Quick Fix calls from clients.

Job Qualifications

Proficient in supporting Office 365, MS Office, Active Directory, and Microsoft Azure.

Experience with Windows and Mac OS troubleshooting.

Prior experience in IT Helpdesk support or a similar role.

Skilled in application troubleshooting, PC deployments/imaging, and user profile management.

Experience with Managed Service Providers (MSPs) is highly desirable.

Job Requirements

A home office set up that meets the following:

A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.

Stable internet connection with at least 5mbps download and upload.

A quality headset with noise cancellation feature for meetings.

A mobile phone that has the capacity to install the Microsoft Authentication app.

HD webcam

2nd Monitor

UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

A very strong cultural fit the ITS way (Our core values will be discussed during the interview)

Excellent command of the English language both spoken and written.

Able to pass our online behavior and cognitive assessments.

Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.

Compensation

Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.

Benefits:

Paid US Holiday

Night Shift Bonus

Paid Time Off (15 Vacation days per year)

Health Insurance / HMO (Employee & Dependent/s)

Life Insurance

Dental and Vision Reimbursement

Accident and Disability Coverage

Company-paid training and Certification

Health & Wellness Program

Salary Advancement