Telesales Executive

Qualifications and Skills

Proven experience in telesales or similar sales role, with a track record of achieving targets.

Good communication skills to effectively convey information clearly and persuasively over the phone.

Must have sales techniques, understanding different selling strategies and how to apply them effectively (Mandatory skill).

Proficient in customer relationship management, capable of building and maintaining positive relationships (Mandatory skill).

Negotiation skills to successfully handle objections and close deals under favorable terms (Mandatory skill).

Strong product knowledge to confidently inform customers about features and benefits.

Resilience to handle rejection with professionalism and stay motivated in a challenging environment.

Time management skills to prioritize tasks and efficiently handle multiple customer calls daily.

Experience in cold calling and generating leads in a competitive market.

Roles and Responsibilities

Contact potential or existing customers to inform them about our wedding services using proven scripts.

Answer questions about products or the company and address customer enquiries effectively.

Direct prospects to the relevant sales team members when required for more specialized support.

Enter and update customer information in our database accurately to maintain up-to-date records.

Handle grievances to preserve the company's reputation and ensure high customer satisfaction.

Collaborate with team members to achieve better results and contribute to team success.

Identify sales opportunities and close sales through follow-up calls and relationship building.

Keep records of calls and sales and note useful information to assist in future interactions.