Customer care executive

Some skills and qualifications that are useful for a telecaller include: Strong verbal communication skills, Good listening skills, Ability to multitask and manage time effectively, Ability to handle pressure, and Knowledge of CRM software programs and telephone systems

call center executive, also known as a contact center agent or customer service representative, is a frontline employee who acts as an intermediary between customers and a company. Their responsibilities include:

Handling calls: Answering incoming and outgoing calls, and transferring them to the relevant department or agent

Providing customer service: Addressing customer questions, concerns, and complaints

Analyzing customer data: Conducting surveys to collect customer satisfaction data, and using that data to develop new strategies

Communicating with customers: Using a variety of channels, including phone, email, social media, and chat

Managing orders: Overseeing the timely delivery and payment of customer orders

Recommending improvements: Suggesting improvements to systems and processes to increase efficiency